Healthcare Front Office & Patient Concierge

UC Irvine; Irvine (CA); On-site; USD 37,000 - 44,000; Full time

Job summary

UC Irvine is seeking a Front Office Service Representative for the Student Health Center. You will schedule patient appointments across clinics, manage front desk tasks, and support the medical team with efficient patient flow.

The role requires strong customer service, HIPAA knowledge, and proficiency with EMR systems. You will operate in a collaborative clinical environment, upholding confidentiality and accuracy in documentation.

Qualifications

• HIPAA knowledge and patient privacy must be maintained.
• Strong customer service skills and clear, tactful communication with students, staff and diverse groups.
• Detail oriented with organization and planning skills; able to handle multiple tasks in a busy environment.
• Proficiency with personal computers and office software; accurate data entry while interacting with patients.
• Excellent telephone etiquette and adherence to scheduling guidelines.
• Experience with electronic medical records (EMR) and medical terminology is preferred.

Responsibilities

• Schedule patient appointments for the General Medical, Specialty, and Nurse Clinics using the computerized scheduling system.
• Perform administrative duties related to the EMR and Front Office reception.
• Serve as the front-line contact for patients; ensure a friendly, professional experience and HIPAA compliance.

Skills

HIPAA knowledge

Customer service

Communication

Time management

Data entry

PC proficiency

Telephone etiquette

Multitasking

Team collaboration

Tools

EMR system

Job description

UC Irvine is seeking a Front Office Service Representative for the Student Health Center. You will schedule patient appointments across clinics, manage front desk tasks, and support the medical team with efficient patient flow.

The role requires strong customer service, HIPAA knowledge, and proficiency with EMR systems. You will operate in a collaborative clinical environment, upholding confidentiality and accuracy in documentation.