Irvine On-Site IT Support Technician II

Peraton; United States; On-site; USD 51,000 - 82,000; Full time

Job summary

Peraton is seeking an experienced IT Technical Support Technician to join our team in Irvine, CA, supporting the City of Irvine & Police Department with day-to-day operations.

The role requires 100% on-site work, Monday–Friday 8-hour shifts, and frequent travel to customer sites. You will provide second-tier technical support, assist with installation and configuration, and train users on enterprise systems and services.

Qualifications

• High School Diploma and 3 years of experience.
• U.S. citizenship or Green Card; must pass City of Irvine Live Scan background check and polygraph.
• Excellent customer service skills with ability to communicate effectively with end users.
• Experience providing technical support and performing technical analysis.
• Strong front-line troubleshooting skills with basic to intermediate networking knowledge (TCP/IP, VPN, DNS, DHCP).
• Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems.
• Proficiency in common software and hardware technologies used in enterprise environments.
• Experience supporting conferencing platforms including Zoom and Microsoft Teams.

Responsibilities

• Provides expert and second tier technical support to field engineers and technicians.
• Provides technical advice on installation, configuration, or enhancement of products and systems.
• Tests, trains, and fields support to customers; troubleshoots and tailors products to customer requirements.
• Maintains trouble logs; instructs users in computer usage; evaluates information and recommends software/hardware purchases.
• Provides training to customers.
• Travel is frequent and work is performed at customer sites.
• Partners with developers and engineers to reduce recurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Skills

Networking basics

Troubleshooting

Customer service

End-user support

Active Directory

Azure AD

Intune

Microsoft 365

ServiceNow

Jira

Zoom

Microsoft Teams

Tools

ServiceNow

Jira

Microsoft 365

Azure AD

Intune

Job description

Peraton is seeking an experienced IT Technical Support Technician to join our team in Irvine, CA, supporting the City of Irvine & Police Department with day-to-day operations.

The role requires 100% on-site work, Monday–Friday 8-hour shifts, and frequent travel to customer sites. You will provide second-tier technical support, assist with installation and configuration, and train users on enterprise systems and services.