IT Support Technician II

Peraton; Irvine (CA); On-site; USD 51,000 - 82,000; Full time

Job summary

Peraton is seeking an IT Support Technician II to provide second-tier technical support and guidance on installation, configuration, and enhancement of enterprise IT systems. The role is based in Irvine, CA, and requires 100% on-site presence with travel to customer sites.

The ideal candidate offers strong customer service, troubleshooting skills, and experience with Microsoft services (AD, Intune, 365) and ITSM tools (ServiceNow, Jira). ITIL v4 is a plus; U.S. citizenship or GC is required.

Qualifications

• High School Diploma and 3 years of experience.
• US citizenship or Green Card; must pass City of Irvine Live Scan background check and polygraph.
• Excellent customer service and communication skills.
• Experience providing technical support and performing technical analysis.
• Strong front-line troubleshooting with basic to intermediate networking (TCP/IP, VPN, DNS, DHCP).
• Hands-on experience installing, configuring, adapting, and enhancing products and systems.
• Proficiency with enterprise software and hardware in large environments.
• Ability to work under pressure and meet deadlines in a fast-paced setting.
• Experience supporting Zoom and Microsoft Teams.
• Experience with Active Directory, Azure AD, Intune, and Microsoft 365.
• Familiarity with ITSM tools like ServiceNow or Jira.
• ITIL v4 certification (preferred) and experience with public entities or large organizations are a plus.
• Experience working with C-level executives is a plus.

Responsibilities

• Provides expert and second-tier technical support and analysis to field engineers and technicians.
• Offers guidance on installation, configuration, and enhancement of designated systems and services.
• Tests, trains, and supports customers on technical aspects; troubleshoots and adapts products per customer needs.
• Maintains trouble logs and advises on software/hardware purchases; basic PC, PBX support.
• Provides training to customers and frequently travels to customer sites.
• Partners with developers and engineers to reduce recurring incidents.
• Answers questions about installation, operation, configuration, and usage of systems and services.

Skills

Customer service

Troubleshooting

Networking basics

Technical support

Communication

Work under pressure

Microsoft 365

Education

High School Diploma

Tools

ServiceNow

Jira

Zoom

Microsoft Teams

Active Directory

Azure AD

Intune

Microsoft 365

Job description

IT Support Technician II

Responsibilities

Peraton is seeking an experienced IT Technical Support Technician to join our team of qualified and diverse professionals. This position will support the City of Irvine & Police Department with day-to-day operations.

Location:

This position is 100% on-site and based in Irvine, California. Candidates must be local.

Work Schedule:

The position requires availability Monday through Friday for 8-hour workdays. Rotating shifts are required, and flexibility is essential.

Day to Day Roles and Responsibilities:

• Provides expert and second tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
• Maintains trouble logs, instructs users in the use of computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
  Performs basic PC, PBX
• Provides training to customers.
• Travel is frequent and work is generally performed at the customer site.
• Partners with developers and engineers to reduce reoccurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Qualifications

Basic Qualifications:

• High School Diploma and 3 years of experience
• U.S. citizenship or Green Card holder is required. Candidates must be able to successfully pass a City of Irvine Live Scan background check and complete and pass a polygraph examination.
• Excellent customer service skills with a demonstrated ability to communicate effectively with end users.
• Experience providing technical support and performing technical analysis.
• Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP/IP, VPN, DNS, and DHCP.
• Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems.
• Proficiency in common software and hardware technologies used in enterprise environments.
• Ability to work efficiently under pressure and meet strict deadlines in a fast-paced setting.
• Experience supporting conferencing platforms including Zoom and Microsoft Teams.
• Proficient in supporting Microsoft technologies such as Active Directory, Azure AD, Intune, and Microsoft 365 applications.
• Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.

Preferred Qualifications:

• ITIL v4 certification (preferred, not required)
• Experience supporting a public entity, large non-profit, or large corporation (highly preferred)
• Experience working directly with C-level executives is a strong plus

Physical Requirements:

This position requires a combination of desk-based and hands-on technical work supporting enterprise IT infrastructure and equipment deployments. Approximately 80% of the role is performed at a workstation, while 20% involves physical activities related to hardware installation, troubleshooting, inventory management, and equipment decommissioning.

• Must be able to lift, carry, push, and move IT equipment weighing up to 50 pounds unassisted, including servers, UPS units, network switches, desktop systems, monitors, and related hardware. Heavier equipment may require team lifting or the use of material handling equipment.
• Ability to stand, walk, bend, stoop, kneel, crouch, and work in confined spaces for extended periods while installing, troubleshooting, and maintaining IT equipment.
• Ability to climb ladders and work above or below desk level to install and trace network cabling, perform equipment installations, and access telecommunications and server room infrastructure.
• Must possess the manual dexterity and fine motor skills necessary to work with server components, network equipment, patch panels, cabling, and other technical hardware in confined spaces and varying lighting conditions.
• Ability to safely operate material handling equipment, including hand trucks and pallet jacks, for the transportation and movement of IT equipment and inventory.
• Support asset management and e-waste activities, including equipment decommissioning, inventory audits, hardware packaging, pallet organization, hard drive removal, and preparation of retired equipment for secure disposal or recycling.
• Maintain organized storage, inventory, and equipment staging areas to support operational efficiency and asset accountability.
• Must be able to work in office, warehouse, data center, telecommunications closet, and field environments while adhering to all applicable safety requirements.
• This role requires the ability to regularly handle, deploy, relocate, and decommission enterprise IT equipment as part of daily operational responsibilities.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.