Senior Help Desk Lead — Hybrid IT Support & Troubleshooting

Intratek Computer, Inc.; Orange (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Paid medical benefits

Paid vacation

Paid holidays

PTO

401K

9/80 Flex Schedule

Job summary

Intratek Computer, Inc. in Irvine, California, is seeking a Senior Help Desk Technician to support our Orange, CA operations. You will lead daily help-desk activities, assist users, and coordinate with IS staff to resolve issues efficiently.

The role requires about five years of help desk experience in large networks, strong customer service and written procedures, and familiarity with Microsoft Office tools. Onsite work is primary, with flexible 9/80 schedule and benefit offerings.

Qualifications

• Minimum five years increasingly responsible Help Desk experience in a large network environment.
• Experience with networked PCs and printers.
• Experience with Microsoft Office Suite and trend analysis.
• Prior experience in a senior or lead position is desirable.

Responsibilities

• Assists users in troubleshooting by identifying the nature and severity of their problem, attempting to resolve problems over the phone.
• Conducts follow-up sessions with users to ensure timely resolution and satisfaction.
• Provides recommendations for process and procedure development and improvements.
• Provides trend analysis and root cause analysis with Help Desk tools.

Skills

Customer service

Analytical skills

Communication skills

Technical writing

Education

High school diploma with technical coursework

Tools

MS Office Suite

MS Project

MS Visio

Teams

OneNote

To Do

Job description

Intratek Computer, Inc. in Irvine, California, is seeking a Senior Help Desk Technician to support our Orange, CA operations. You will lead daily help-desk activities, assist users, and coordinate with IS staff to resolve issues efficiently.

The role requires about five years of help desk experience in large networks, strong customer service and written procedures, and familiarity with Microsoft Office tools. Onsite work is primary, with flexible 9/80 schedule and benefit offerings.