IRP Processing & Customer Service Specialist

State of North Carolina; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The State of North Carolina Department of Transportation, Division of Motor Vehicles, seeks a Program Coordinator I (S) in Raleigh to deliver friendly, accurate service to IRP customers and manage required documentation for opening new accounts and renewals.

You will process supplements, insurance updates, license plate turn-ins, and payments, review residency documents for compliance, respond to inquiries by phone and email, balance the cash drawer, and support title work in accordance with DMV

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Experience with Microsoft applications or mainframe databases.
• Strong customer service experience with diverse clientele.
• Ability to analyze, interpret, and evaluate information.
• Experience balancing a cash drawer.

Responsibilities

• Provide customer-friendly service to IRP customers and assist with opening accounts and renewals.
• Handle supplements, insurance updates, license plate turn-ins, and related payments.
• Review documents for proof of residency and IRP compliance.
• Answer phone and email inquiries; process mail and renewal packets.
• Cross-reference USDOT, IFTA, and UCR; provide related contact information.
• Maintain accounting of checks, money orders, and card transactions; balance cash drawer daily.
• Perform title work and DMV transactions in line with statutes and regulations.
• Apply Motor Vehicle General Statutes and DMV rules when assisting customers.

Skills

Microsoft applications

Mainframe databases

Customer service

Data analysis

Cash handling

Education

Bachelor’s degree

Job description

The State of North Carolina Department of Transportation, Division of Motor Vehicles, seeks a Program Coordinator I (S) in Raleigh to deliver friendly, accurate service to IRP customers and manage required documentation for opening new accounts and renewals.

You will process supplements, insurance updates, license plate turn-ins, and payments, review residency documents for compliance, respond to inquiries by phone and email, balance the cash drawer, and support title work in accordance with DMV