DMV Help Desk Specialist - Customer Support & Tech Help

NCDOT; North Carolina; Vor Ort; USD 43.000 - 76.000; Vollzeit

Zusammenfassung

North Carolina Department of Transportation (NCDOT) is seeking a DMV Help Desk Agent/Program Coordinator II (S) in Nash County to provide technical support and resolve issues related to vehicle registration, title records, and legal documents.

The role requires strong customer service, policy interpretation, and document review skills, with proficiency in Microsoft Office to support operations and ensure compliance with state statutes and DMV policies.

Qualifikationen

• Bachelor’s degree from an accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
• Equivalency language allowing further education or experience to qualify.
• Must complete all questions in the application and provide relevant education and work experience.

Aufgaben

• Provide information to personnel for resolving problems related to vehicle registration, title records, and legal documents.
• Research and verify acceptability and accuracy of records and documents.
• Maintain compliance with NC General Statutes and DMV policies and procedures.
• Identify and resolve system, equipment, and maintenance issues affecting operations.
• Offer technical support for users of systems such as STARS, LITES, IRP, NMVTIS, iNovah, IWPM, and PayIT.

Kenntnisse

Customer service

Policy interpretation

Document review

Problem solving

MS Office

Ausbildung

Bachelor’s degree + 1 year related experience

Tools

Microsoft Office

Jobbeschreibung

North Carolina Department of Transportation (NCDOT) is seeking a DMV Help Desk Agent/Program Coordinator II (S) in Nash County to provide technical support and resolve issues related to vehicle registration, title records, and legal documents.

The role requires strong customer service, policy interpretation, and document review skills, with proficiency in Microsoft Office to support operations and ensure compliance with state statutes and DMV policies.