DMV Processing Specialist – IRP, Titles & Customer Service

NCDOT; Raleigh (NC); On-site; USD 39,000 - 69,000; Full time

Job summary

State of North Carolina seeks a Program Coordinator I (S) in the Raleigh IRP office to provide friendly, informative service to IRP customers. You will assist with opening new accounts, processing renewals, and handling supplements and payments for IRS Form 2290, while ensuring compliance with DMV rules and regulations.

The role involves reviewing residency proofs, insurance certificates, and leases; answering inquiries; and maintaining accurate cash handling and transaction records.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience in customer service and handling monetary transactions.
• Ability to analyze information and ensure compliance with laws and regulations.

Responsibilities

• Assist IRP customers with documentation for opening accounts and renewals.
• Process payments and reconcile cash drawer at end of day.
• Review documents for residency, insurance, and title work in accordance with DMV rules.
• Respond to phone and email inquiries from customers and agencies.
• Balance, track, and respond to renewal packets and payments.

Skills

Customer service

Cash handling

Analytical thinking

Data interpretation

Education

Bachelor's degree

Tools

Microsoft applications

Mainframe databases

Job description

State of North Carolina seeks a Program Coordinator I (S) in the Raleigh IRP office to provide friendly, informative service to IRP customers. You will assist with opening new accounts, processing renewals, and handling supplements and payments for IRS Form 2290, while ensuring compliance with DMV rules and regulations.

The role involves reviewing residency proofs, insurance certificates, and leases; answering inquiries; and maintaining accurate cash handling and transaction records.