IRP & DMV Processing Specialist

Department of Transportation

United States

On-site

USD 39,000 - 69,000

Full time

2 days ago

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Job summary

The State of North Carolina, Department of Transportation, IT/IRP unit in Raleigh, seeks a Program Coordinator I (S) to provide customer-focused IRP support, assist with opening accounts, renewals, supplements, and title work. Duties include processing payments, reviewing documents for residency and compliance, and responding to inquiries.

Position lies in the Raleigh IRP office; requires knowledge of NC statutes, DMV rules, and customer service excellence.

Qualifications

Experience with Microsoft applications and/or mainframe databases.
Experience in broad customer service dealing with a diverse clientele.
Experience in analyzing, interpreting, and/or evaluating information or data.
Experience reviewing information to determine compliance with applicable laws, rules or regulations to
Experience balancing a cash drawer.

Responsibilities

Confirm payments and process renewals, supplements, and name changes; transfer plates or complete title work.
Review documents and explain residency proof requirements to customers.
Identify fraudulent or altered documents and verify residency with utility companies.
Review leases and insurance certificates to ensure IRP compliance.
Respond to inquiries via phone and email from customers, insurers, public, and authorities.
Balance and reconcile cash drawer; maintain detailed accounting of all transactions.
Review information on DMV and related statutes/regulations guiding titles and credentials.
Assist with in-state/out-of-state finance packages used by IRP customers.