Help Desk & DMV Systems Support — Program Coordinator II

State of North Carolina - Department of Transportation; North Carolina; Presencial; USD 43.000 - 76.000; Jornada completa

Descripción de la vacante

State of North Carolina - Department of Transportation is seeking a Program Coordinator II (S) in the Field Operations Support Unit within Vehicle Services. The role involves resolving issues related to vehicle registration, title records, and legal documents while ensuring compliance with statutes and internal policies.

The position emphasizes strong customer service and the ability to interpret complex regulations, with exposure to mainframe systems and various DMV IT tools.

Formación

• Bachelor’s degree from an accredited institution and one year of related experience or an equivalent combination of education and experience.
• Experience interpreting and explaining policies, rules, regulations, and procedures.
• Experience reviewing detailed documents and records for accuracy.

Responsabilidades

• Maintain compliance with NC General Statutes, NCDOT and NCDMV policies and Vehicle Service’s policies and procedures.
• Provide information to personnel for resolving problems and researching vehicle registration, title records, and legal documents for acceptability and accuracy.
• Identify and resolve system, equipment, or maintenance issues to support Field Operations.
• Offer outstanding customer service to DMV clientele across diverse communities.

Conocimientos

Customer service

Policy interpretation

Document review

Problem solving

Microsoft Office

Educación

Bachelor’s degree

1 year of related experience

Herramientas

STARS

LITES

IRP

NMVTIS

iNovah

IWPM

PayIT

Descripción del empleo

State of North Carolina - Department of Transportation is seeking a Program Coordinator II (S) in the Field Operations Support Unit within Vehicle Services. The role involves resolving issues related to vehicle registration, title records, and legal documents while ensuring compliance with statutes and internal policies.

The position emphasizes strong customer service and the ability to interpret complex regulations, with exposure to mainframe systems and various DMV IT tools.