DMV - Processing Agent

Department of Transportation; United States; On-site; USD 39,000 - 69,000; Full time

Job summary

The State of North Carolina, Department of Transportation, IT/IRP unit in Raleigh, seeks a Program Coordinator I (S) to provide customer-focused IRP support, assist with opening accounts, renewals, supplements, and title work. Duties include processing payments, reviewing documents for residency and compliance, and responding to inquiries.

Position lies in the Raleigh IRP office; requires knowledge of NC statutes, DMV rules, and customer service excellence.

Qualifications

• Experience with Microsoft applications and/or mainframe databases.
• Experience in broad customer service dealing with a diverse clientele.
• Experience in analyzing, interpreting, and/or evaluating information or data.
• Experience reviewing information to determine compliance with applicable laws, rules or regulations to
• Experience balancing a cash drawer.

Responsibilities

• Confirm payments and process renewals, supplements, and name changes; transfer plates or complete title work.
• Review documents and explain residency proof requirements to customers.
• Identify fraudulent or altered documents and verify residency with utility companies.
• Review leases and insurance certificates to ensure IRP compliance.
• Respond to inquiries via phone and email from customers, insurers, public, and authorities.
• Balance and reconcile cash drawer; maintain detailed accounting of all transactions.
• Review information on DMV and related statutes/regulations guiding titles and credentials.
• Assist with in-state/out-of-state finance packages used by IRP customers.

Skills

Microsoft applications

Mainframe databases

Customer service

Data analysis

Cash handling

Education

Bachelor’s degree

Job description

Agency Dept of Transportation Division Division of Motor Vehicles

Job Classification Title Program Coordinator I (S)

Position Number 60031405

Grade NC08

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This position is located in the Raleigh IRP office.

This position provides customer-friendly, courteous, and informative service to the public and IRP customers. The position assists customer-facing IRP customers with completing the required documentation for opening new accounts and processing renewals. The position assists IRP customers with supplements, insurance updates, license plate turn‑ins, collection of forms, and payments for IRS Form 2290 (Federal Heavy Vehicle Use Tax).

Responsibilities

• Responsibilities include confirming payments; collecting payments for annual renewals, for-hire transactions, and supplements; processing name changes for individuals and business entities; and transferring plates and/or completing title work.
• This position reviews city, state, and federal documents and explains mandatory proof‑of‑residency requirements to customers.
• This position reviews potentially fraudulent or altered documents and contacts utility companies to verify proof of residency.
• This position also reviews lease agreements and insurance certificates to ensure compliance with IRP requirements.
• This position responds to telephone and email inquiries from customers, insurance companies, the public, and motor carrier authorities.
• The position processes incoming mail from customers and responds to renewal packets and submitted payments.
• This position reviews information on the websites of the North Carolina Secretary of State and the Federal Motor Carrier Safety Administration, cross‑referencing USDOT and motor carrier numbers.
• This position responds to customer inquiries regarding Unified Carrier Registration (UCR) and the International Fuel Tax Agreement (IFTA) and provides customers with the appropriate contact information for those matters.
• This position maintains a detailed and accurate accounting of all check, money order, and credit/debit card transactions.
• This position balances and reconciles a cash drawer at the end of each workday.
• This position conducts title work and other transactions in accordance with the North Carolina Motor Vehicle General Statutes, DMV rules and regulations, and the Driver's Privacy Protection Act.
• This position receives and reviews in‑state and out‑of‑state finance packages used by IRP customers to purchase or lease motor vehicles.
• To perform the above‑stated tasks and responsibilities, this position requires technical and administrative skills, and an extensive knowledge of the North Carolina General Statute’s, policies and procedures, and regulations that govern the issuance of a North Carolina title, as well as other credentials.
• The program area for this position includes one or more of the following: working knowledge of the International Registration Plan Unit, experience working with vehicle title and registrations, DMV customer service experience, and/or experience applying or explaining Motor Vehicle General Statues and DMV rules and regulations.

Knowledge, Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39,244 – $68,679

• Experience with Microsoft applications and/or mainframe databases.
• Experience in broad customer service dealing with a diverse clientele explaining information in
• Experience in analyzing, interpreting, and/or evaluating information or data.
• Experience reviewing information to determine compliance with applicable laws, rules or regulations to
• Experience in balancing a cash drawer.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.