DMV Help Desk & Field Ops Support Specialist

Department of Transportation

Rocky Mount (NC)

On-site

USD 43,000 - 76,000

Full time

5 days ago

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Job summary

The North Carolina Department of Transportation seeks a Program Coordinator II (S) in the Field Operations Support Unit (Help Desk) within Vehicle Services to resolve issues with vehicle records and legal documents, while delivering excellent customer service.

The role supports key DMV systems (STARS, LITES, IRP, NMVTIS) and helps maintain operation across License Plate Agencies and state offices, ensuring compliance with policies and statutes.

Qualifications

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
Experience interpreting and explaining policies, rules, regulations, and procedures.
Experience reviewing detailed documents and records for accuracy.
Experience in identifying problems; resolving issues and making independent decisions.
Experience with DMV systems and office technology.

Responsibilities

Provide information to personnel for resolving problems and researching vehicle records.
Resolve issues with title, registration and legal documents for acceptability.
Maintain compliance with NC statutes and DMV policies.
Support operational status of License Plate Agencies and related offices.

Skills

Diversity engagement

Customer service

Communication skills

Problem solving

Education

Bachelor’s degree or higher

Tools

Microsoft Office

Office equipment

Job description

The role supports key DMV systems (STARS, LITES, IRP, NMVTIS) and helps maintain operation across License Plate Agencies and state offices, ensuring compliance with policies and statutes.

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