Invoice Support Specialist I - Customer Care & Resolution

Southeastern Freight Lines; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Southeastern Freight Lines is seeking an Invoice Support Account Specialist 1 to handle customer inquiries related to invoices by phone and email. You will document cases, escalate when needed, and work with Credit & Collections, Traffic, and Service Centers to resolve issues.

The role requires a High School Diploma or GED, with preferred experience in data entry and customer service. This is a first-shift position within our Southeast network.

Qualifications

• Data entry and customer service experience preferred.
• High School Diploma or GED required.
• Strong written and verbal communication skills.

Responsibilities

• Handle incoming calls and emails from customers to resolve invoice issues and disputes.
• Document and forward calls needing additional support to the appropriate associate.
• Coordinate with Credit & Collections, Traffic Department and Service Centers as needed.

Skills

Data entry

Customer service

Phone support

Email management

Documentation

Education

High School Diploma or GED

Tools

Imaging system

Job description

Southeastern Freight Lines is seeking an Invoice Support Account Specialist 1 to handle customer inquiries related to invoices by phone and email. You will document cases, escalate when needed, and work with Credit & Collections, Traffic, and Service Centers to resolve issues.

The role requires a High School Diploma or GED, with preferred experience in data entry and customer service. This is a first-shift position within our Southeast network.