Invoice Support Account Specialist 1

sefl; Lexington (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

SEFL is seeking an Invoice Support Account Specialist 1 in Lexington, SC to handle customer inquiries by phone and email, resolve invoice issues, and document resolutions. You will interact with collections, traffic, and service centers to ensure timely responses.

Requirements include a High School Diploma or GED, with preferred data entry and customer service experience. First Shift availability is expected.

Qualifications

• High School Diploma or GED required.
• Data entry and customer service experience preferred.

Responsibilities

• Handle incoming calls to resolution.
• Document and forward calls needing additional support to the appropriate associate.
• Manage emails, correspondence, and phone calls from customers regarding invoice support issues.

Skills

Customer service

Data entry

Phone support

Education

High School Diploma or GED

Tools

Imaging system

Email management

Job description

As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company's customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues.

Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team's email inbox. Image all documentation into the Company's imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed.

For this role, you will need to have a High School Diploma or GED. We prefer that you have previous data entry and customer service experience.

Work ShiftFirst Shift

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