Invoice Support Account Specialist 1

Southeastern-Freight-Line; Lexington (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeastern Freight Lines is seeking an Invoice Support Account Specialist 1 to manage and resolve customer invoice-related inquiries via phone and email. You will document interactions, forward unresolved issues, and maintain imaging records for all correspondence.

Daily collaboration with Credit & Collections, Traffic, and Service Centers is expected to ensure timely resolution. Qualified candidates will have a High School Diploma or GED and prior data entry and customer service experience

Qualifications

• High School Diploma or GED required.
• Prior data entry and customer service experience preferred.

Responsibilities

• Handle incoming calls and emails from customers regarding invoice support issues.
• Document and forward calls needing additional support to the appropriate associate.
• Manage SEFL email inboxes and the Invoice Support team’s inbox.
• Image all documentation into the imaging system.
• Correspond with collection agencies via email as needed.
• Interact with Credit and Collections teams daily.
• Coordinate with Traffic Department and Service Centers as needed.

Skills

Data entry

Customer service

Education

High School Diploma or GED

Tools

Imaging system

Job description

As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company’s customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues.Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team’s email inbox. Image all documentation into the Company’s imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed.For this role, you will need to have a High School Diploma or GED. We prefer that you have previous data entry and customer service experience.Work ShiftFirst Shifthttp://www.youtube.com/watch?v=xZc1A8aeshc