Invoice Support Account Specialist 1

Southeastern Freight Lines; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Southeastern Freight Lines is seeking an Invoice Support Account Specialist 1 to handle customer inquiries related to invoices by phone and email. You will document cases, escalate when needed, and work with Credit & Collections, Traffic, and Service Centers to resolve issues.

The role requires a High School Diploma or GED, with preferred experience in data entry and customer service. This is a first-shift position within our Southeast network.

Qualifications

• Data entry and customer service experience preferred.
• High School Diploma or GED required.
• Strong written and verbal communication skills.

Responsibilities

• Handle incoming calls and emails from customers to resolve invoice issues and disputes.
• Document and forward calls needing additional support to the appropriate associate.
• Coordinate with Credit & Collections, Traffic Department and Service Centers as needed.

Skills

Data entry

Customer service

Phone support

Email management

Documentation

Education

High School Diploma or GED

Tools

Imaging system

Job description

As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company’s customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues. Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team’s email inbox. Image all documentation into the Company’s imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed.

For this role, you will need to have a High School Diploma or GED. We prefer that you have previous data entry and customer service experience.

Work Shift First Shift http://www.youtube.com/watch?v=xZc1A8aeshc

Working with southeastern Freight Lines is more than just a job — it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950, southeastern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of southeastern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals — the true backbone of our company. At southeastern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing. southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.