Remote Invoice Delivery & Customer Support Specialist

Hrstalentsolutions; Portland (OR); Remote; USD 36,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking an Invoice Delivery Customer Service Associate to handle billing inquiries and customer support remotely. This role focuses on reviewing delivery notices, verifying contact details, and ensuring invoices reach the correct recipients without changing charges or collecting payments.

You’ll work with online billing records, follow established privacy rules, and coordinate with billing teams to resolve delivery issues.

Qualifications

• No billing experience required; training will cover invoice system and rules.
• Experience with an email queue or customer records is useful but not required.
• You may be asked to complete an application on the hiring company’s website.

Responsibilities

• Review delivery notices alongside the related invoice record.
• Compare the address used with approved contact information.
• Separate a failed delivery from an invoice still being prepared.
• Ask for a missing reference through the permitted channel.
• Record the reason shown for a failed send, without inventing one.
• Route account disputes and billing corrections to the appropriate colleague.
• Follow up on items that still have no confirmed delivery route.

Job description

Hrstalentsolutions is seeking an Invoice Delivery Customer Service Associate to handle billing inquiries and customer support remotely. This role focuses on reviewing delivery notices, verifying contact details, and ensuring invoices reach the correct recipients without changing charges or collecting payments.

You’ll work with online billing records, follow established privacy rules, and coordinate with billing teams to resolve delivery issues.