Investor Services & Community Relations Associate

Alumni Ventures; Richmond (NH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision plans

401(k) with match

Life and disability insurance

EAP & wellness resources

Unlimited PTO & parental leave

Job summary

Alumni Ventures is hiring a Client Services Associate to support our investor community and gain hands-on exposure to venture capital, investor relations, and fund operations. You will work across customer success, relationship management, and communications to assist fundraising initiatives and engagement activities.

You’ll collaborate with Managing Partners, Community Managers, and cross-functional teams, helping investors navigate offerings from initial interest through investment and ongoing

Qualifications

• 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through consistently.
• Demonstrated ability to build positive relationships and provide thoughtful support to customers or other stakeholders.
• Ability to learn and effectively use new systems, tools, and business processes.
• Interest in learning about investing, venture capital, financial markets, startups, or related business topics.

Responsibilities

• Serve as a day-to-day point of contact for prospective and existing investors, responding to questions via email, phone, webinars, events, and other channels.
• Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
• Help individuals navigate Alumni Ventures' offerings, processes, and community experience.
• Build strong relationships with investors, community members, and internal stakeholders; deliver a high-touch, service-oriented experience.
• Anticipate needs, identify issues, and help resolve questions with professionalism and empathy.
• Support investor onboarding and ongoing engagement efforts.
• Collaborate with Managing Partners, Community Managers, and senior leaders on fundraising initiatives, fund operations, club programs, and syndication.
• Assist with virtual events, investor meetings, webinar prep, and follow-up activities.
• Track engagement activity, investor interactions, and key metrics; maintain data in HubSpot and other systems.
• Identify opportunities to improve workflows and the investor experience.
• Participate in special projects and cross-functional initiatives; take on increasing ownership.

Skills

Customer service

Communication

Organization

Relationship building

Learning systems

Investing interest

Tools

HubSpot

CRM software

Job description

Alumni Ventures is hiring a Client Services Associate to support our investor community and gain hands-on exposure to venture capital, investor relations, and fund operations. You will work across customer success, relationship management, and communications to assist fundraising initiatives and engagement activities.

You’ll collaborate with Managing Partners, Community Managers, and cross-functional teams, helping investors navigate offerings from initial interest through investment and ongoing