Investigations Coordinator — Corporate Case Management

Pilot Company; Knoxville (TN); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Weekly Pay

Onsite Gym and Cafeteria

Nation-wide Medical Plan/Dental/Vision

401(k) and Flexible Spending Accounts

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Job summary

Pilot Company in Knoxville, TN is seeking a Corporate Investigations Coordinator to provide administrative and operational support to the Corporate Investigations Team. This onsite role coordinates intake, case assignment, and documentation, while collaborating with Legal, HR and other partners.

The ideal candidate will be highly organized, handle confidential information with discretion, and deliver professional service to team members and stakeholders.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of administrative, office support, legal support, human resources, or related experience preferred.
• Proficiency with Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent organizational, time management, and multitasking abilities.
• Ability to handle confidential and sensitive information with discretion.
• Must be legally authorized to work in the United States without employer sponsorship.

Responsibilities

• Provide administrative support to the Corporate Investigations Team (CIT).
• Create, assign, and track cases for multiple departments.
• Monitor and manage multiple team email inboxes.
• Create and maintain cases within the Navex case management system.
• Respond to inquiries with timely, professional communication.
• Conduct initial case triage and gather information via calls, emails, and documentation review.
• Coordinate with specialists and partners to support timely resolutions.
• Maintain internal alignment records and communicate updates to external vendors.
• Assist with planning and coordinating new hire orientation, annual team meetings, and other department events.
• Compile and organize documentation requests related to employee relations, EEOC inquiries, Labor Department requests, litigation holds, and other investigations.
• Arrange travel, conference, and meeting logistics for team members.
• Support a culture of integrity, professionalism, and outstanding service.
• Perform other duties as assigned.

Skills

Communication

Organization

Time management

Discretion

Multitasking

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Navex

Microsoft Office

Job description

Pilot Company in Knoxville, TN is seeking a Corporate Investigations Coordinator to provide administrative and operational support to the Corporate Investigations Team. This onsite role coordinates intake, case assignment, and documentation, while collaborating with Legal, HR and other partners.

The ideal candidate will be highly organized, handle confidential information with discretion, and deliver professional service to team members and stakeholders.