Coordinator, Corporate Investigations

Pilot-Company-3; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Nation-wide Medical Plan/Dental/Vision

401(k) and Flexible Spending Accounts

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Onsite Gym and Cafeteria

Weekly Pay

Job summary

Pilot Company is seeking a Corporate Investigations Coordinator in Knoxville, TN, onsite. The role provides administrative support to the Corporate Investigations Team, handling investigation intake, case assignment, and documentation across Legal, HR, and partners.

The ideal candidate is highly organized, detail-oriented, and capable of handling confidential information while delivering excellent service to team members and stakeholders.

Qualifications

• Local presence in Knoxville, TN or surrounding communities.
• High school diploma or equivalent required.
• Minimum one year in administrative, office support, legal support, human resources, or related environment preferred.
• Proficiency with Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent organization, time management, and multitasking abilities.
• Ability to handle confidential and sensitive information with discretion.
• Candidate must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Provide administrative support to the Corporate Investigations Team (CIT).
• Create, assign, and track cases for multiple departments.
• Monitor and manage multiple team email inboxes.
• Create and maintain cases in Navex case management system.
• Respond to inquiries with timely, professional communication.
• Conduct initial case triage and gather information via calls and emails.
• Coordinate with specialists to support timely resolutions.
• Maintain internal alignment records and communicate updates to vendors.
• Assist with planning orientation, team meetings, and events.
• Compile and organize documentation requests related to investigations.

Skills

Microsoft Office proficiency

Written and verbal communication

Organization and time management

Discretion with confidential info

Administrative/office support

Legal/Human Resources coordination

Education

High school diploma or equivalent

Tools

Navex case management system

Job description

• Position Category: Employee Relations (EMPLOYEE RELATIONS)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Corporate Investigations Coordinator provides administrative and operational support for the Corporate Investigations Team (CIT). This Knoxville, TN Onsite position serves as a key point of coordination for investigation intake, case assignment and management, documentation administration, and communication with Legal, Human Resources, and other business partners.

The ideal candidate is highly organized, detail-oriented, able to manage confidential information, and committed to delivering exceptional service to team members and stakeholders.

Essential Duties and Responsibilities

• Provide administrative support to the CIT
• Create, assign, and track cases for multiple departments
• Monitor and manage multiple team email inboxes
• Create and maintain cases within the Navex case management system
• Respond to inquiries and provide timely, professional communication
• Conduct initial case triage, gathering relevant information through phone calls, emails, and documentation review
• Coordinate with specialists and business partners to support timely resolution of team members and guest concerns
• Maintain internal team alignment records and communicate updates to external vendors as needed
• Assist with planning and coordinating new hire orientation, annual team meetings, and other departmental events
• Compile and organize documentation requests related to employee relations matters, EEOC inquiries, Department of Labor requests, litigation holds, and other investigation-related matters
• Arrange travel, conference, and meeting logistics for team members
• Support a culture of integrity, professionalism, and outstanding service
• Perform other duties as assigned

Qualifications

• We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities.
• High school diploma or equivalent required
• Minimum one year of experience in an administrative, office support, legal support, human resources, or related environment preferred
• Proficiency with Microsoft Office applications
• Strong written and verbal communication skills
• Excellent organizational, time management, and multitasking abilities
• Ability to handle highly confidential and sensitive information with discretion
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Preferred Qualifications

• Experience working with case management systems
• Experience coordinating meetings, travel, and department events

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay

All your information will be kept confidential according to EEO guidelines

Job Location