Interventional Radiology Clinic Scheduler - 141969

UC San Diego Health; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking an organized scheduling assistant to coordinate IR clinic visits and procedures across UC San Diego Hillcrest, Jacobs Medical Center, and other sites. You will handle scheduling, registration, and patient communications, using Epic modules to manage templates and documentation.

The role requires effective customer service, familiarity with medical terminology in IR, and the ability to coordinate across departments to ensure timely access to care.

Qualifications

• Three (3) years of experience scheduling IR procedures or similar multi-specialty coordination.
• Knowledge of third-party payors, federal/state/private health plans.
• Experience handling multi-line calls and online registration.
• Experience scheduling IR procedures and clinic consultations.
• Understanding of medical terminology with emphasis in Interventional Radiology.
• Experience in a large healthcare setting with excellent customer service.

Responsibilities

• Provide scheduling, registration, and admin support for IR visits and procedures.
• Schedule appointments across physicians and service lines; manage templates.
• Use Epic Optime and Radiant to schedule, update, and document patient visits.
• Screen calls, verify demographics/insurance, and advise on deposits and referrals.
• Coordinate scheduling with clinical teams and other departments to ensure access.

Skills

Scheduling

Customer service

Multi-line phone handling

Registration/data entry

Medical terminology (IR)

Tools

Epic (Optime Radiant)

Job description

DESCRIPTION

Under general supervision of the Interventional Radiology Procedure Supervisor, the incumbent is responsible for providing comprehensive scheduling, registration, customer service, and administrative support for Interventional Radiology clinic visits and procedures at UC San Diego Hillcrest, Jacobs Medical Center, and other ancillary locations as needed. The incumbent schedules clinic appointments and interventional procedures for multiple physicians and advanced practice providers, coordinates patient scheduling activities across multiple service lines, and ensures compliance with established scheduling protocols. Responsibilities include managing scheduling templates and utilizing Epic, including the Optime and Radiant modules, to schedule, update, and document patient appointments and procedures. Provides exceptional customer service to patients, physicians, advanced practice providers, nurses, clinic staff, and internal and external contacts. Operates a multiline telephone system, responds to incoming calls, screens patients by telephone, and communicates scheduling and medical information appropriately to patients and clinical staff. Completes registration for new and established patients, including obtaining and verifying demographic, financial, and insurance information. Verifies insurance eligibility and benefits, ensures required referrals and authorizations are obtained when applicable, and advises patients of applicable deposit requirements in accordance with UC San Diego Medical Group Financial Policy. Serves as a liaison between patients, clinical teams, referring providers, financial clearance, and other departments to support timely patient access and procedural scheduling. Duties may also include obtaining outside medical records, scanning records, data entry, template management, and other related administrative functions as assigned. The incumbent must maintain a high level of accuracy

MINIMUM QUALIFICATIONS

• Three (3) years of related experience with scheduling Interventional Radiology procedures, scheduling for other procedural or surgical service, or coordinating Radiology exams/procedures through a multi-specialty service (e.g. Oncology or Surgery); or an equivalent combination of education and experience.
• Knowledge of third-party payors including federal, state and private health plans.
• Proven ability to handle multi-line incoming customer calls, scheduleappointments, and perform online registration.
• Experience in scheduling IR procedures and clinic consultations.
• Must understand Medical Terminology with emphasis in Interventional Radiology.
• Knowledge of Interventional procedures.
• Experience working in a large healthcare setting and must have excellent customer service skills.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).