Interventional Radiology Clinic Scheduler - 141969

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking an experienced scheduler to provide comprehensive support for Interventional Radiology clinic visits and procedures across UC San Diego Hillcrest, Jacobs Medical Center, and other locations. You will schedule, register, and coordinate communications among patients, physicians, and staff to ensure timely access to procedures.

The role requires 3+ years of scheduling experience in interventional radiology or multi-specialty settings,

Qualifications

• Three (3) years of related scheduling experience for Interventional Radiology or multi-specialty service.
• Knowledge of third-party payors including federal, state and private health plans.
• Proven ability to handle multi-line calls, schedule appointments, and perform online registration.
• Experience in scheduling IR procedures and clinic consultations.
• Must understand Medical Terminology with emphasis in Interventional Radiology.
• Experience working in a large healthcare setting and must have excellent customer service skills.

Responsibilities

• Provide comprehensive scheduling, registration, and administrative support for IR clinic visits and procedures.
• Schedule clinic appointments and interventional procedures for multiple physicians and advanced practice providers.
• Coordinate patient scheduling activities across multiple service lines and ensure adherence to scheduling protocols.
• Manage scheduling templates and use Epic Optime and Radiant to schedule, update, and document appointments and procedures.
• Provide exceptional customer service to patients, physicians, staff, and external contacts.
• Operate a multiline telephone system, screen calls, and communicate scheduling and medical information appropriately.
• Complete registration for new and established patients, including verifying demographic, financial, and insurance information.
• Verify insurance eligibility and benefits, obtain required referrals and authorizations, and advise on deposits per policy.
• Serve as liaison between patients, clinical teams, financial clearance, and other departments to support timely access and scheduling.
• Duties may include obtaining outside medical records, scanning records, data entry, template management, and other related functions.

Skills

IR Scheduling

Multi-line Calls

Customer Service

Medical Terminology

Clinic Coordination

Tools

Epic Optime

Epic Radiant

Job description

UCSD Layoff from Career Appointment:

All layoff applicants should contact their Employment Advisor.

Reassignment Applicants

Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under general supervision of the Interventional Radiology Procedure Supervisor, the incumbent is responsible for providing comprehensive scheduling, registration, customer service, and administrative support for Interventional Radiology clinic visits and procedures at UC San Diego Hillcrest, Jacobs Medical Center, and other ancillary locations as needed. The incumbent schedules clinic appointments and interventional procedures for multiple physicians and advanced practice providers, coordinates patient scheduling activities across multiple service lines, and ensures compliance with established scheduling protocols. Responsibilities include managing scheduling templates and utilizing Epic, including the Optime and Radiant modules, to schedule, update, and document patient appointments and procedures. Provides exceptional customer service to patients, physicians, advanced practice providers, nurses, clinic staff, and internal and external contacts. Operates a multiline telephone system, responds to incoming calls, screens patients by telephone, and communicates scheduling and medical information appropriately to patients and clinical staff. Completes registration for new and established patients, including obtaining and verifying demographic, financial, and insurance information. Verifies insurance eligibility and benefits, ensures required referrals and authorizations are obtained when applicable, and advises patients of applicable deposit requirements in accordance with UC San Diego Medical Group Financial Policy. Serves as a liaison between patients, clinical teams, referring providers, financial clearance, and other departments to support timely patient access and procedural scheduling. Duties may also include obtaining outside medical records, scanning records, data entry, template management, and other related administrative functions as assigned. The incumbent must maintain a high level of accuracy

MINIMUM QUALIFICATIONS

• Three (3) years of related experience with scheduling Interventional Radiology procedures, scheduling for other procedural or surgical service, or coordinating Radiology exams/procedures through a multi-specialty service (e.g. Oncology or Surgery); or an equivalent combination of education and experience.
• Knowledge of third-party payors including federal, state and private health plans.
• Proven ability to handle multi-line incoming customer calls, scheduleappointments, and perform online registration.
• Experience in scheduling IR procedures and clinic consultations.
• Must understand Medical Terminology with emphasis in Interventional Radiology.
• Knowledge of Interventional procedures.
• Experience working in a large healthcare setting and must have excellent customer service skills.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.