Per Diem Front Desk Coordinator & Template Support - 141864

UC San Diego; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Benefits offered by this job

None

Job summary

UC San Diego Health seeks a Front Desk Coordinator to cover Cancer Services operations across La Jolla, Hillcrest, Kearny Mesa and North County. You will greet patients, check-in/out, schedule appointments, verify insurance, and support with templates and templates in Epic and QGenda.

Responsibilities span front desk, call center, and clinic operations, with collaboration across physicians, nurses, leadership, and UC San Diego Health departments to ensure efficient patient flow.

Qualifications

• Three (3) years of relevant experience in a large healthcare setting.
• Prior scheduling experience in a clinical environment.
• Knowledge of third-party payors, including federal/state/private plans.
• Experience with patient check-in/check-out and cash handling.
• Experience with insurance verifications and authorizations.
• Familiarity with Epic scheduling workflows and templates.

Responsibilities

• Greet patients, assist with check-in/check-out, and support scheduling across multiple Cancer Services sites.
• Manage templates and clinic schedules in Epic; review and reconcile scheduling information using QGenda.
• Support call center duties, including multi-line phone coverage and online registration.
• Verify insurance, secure authorizations, and expedite orders through the scheduling queue.
• Collaborate with physicians, nurses, and clinic staff to maintain operations and patient flow.

Skills

Customer service

Scheduling

Cash handling

Insurance/authorizations

Multisystem proficiency

Bilingual English/Spanish

Tools

Epic

QGenda

Job description

DESCRIPTION

Under the supervision of the Clinic Operations Leadership, the Front Desk Coordinator provides coverage across Cancer Services operations, including front desk, call center, patient scheduling, and designated template support functions in La Jolla, Hillcrest, Kearny Mesa, and North County.

The Front Desk Coordinator supports patient-facing and operational workflows by greeting patients, performing check-in and check-out procedures, scheduling and updating appointments, and assisting with daily clinic operations. Scheduling responsibilities may include, but are not limited to, covering multiple Cancer Services areas at Moores Cancer Center, Koman Outpatient Pavilion, Multi-Specialty Clinics at McGrath Outpatient Pavilion in Hillcrest, Infusion and Fast Track, MRI, Imaging, and Laboratory Services. Duties may include patient registration, insurance and authorization verification, demographic updates, co-payment collection, cash drawer monitoring, report expediting, InBasket pool support, and close collaboration with physicians, nurses, clinic staff, leadership, and other UC San Diego Health departments.

The Front Desk Coordinator provides template support to ensure provider templates and clinic schedules are accurate, coordinated, and functioning efficiently. Responsibilities include reviewing and reconciling provider templates and clinic schedules, creating and updating templates in Epic, revising existing templates, and reviewing template requests for accuracy and completeness. The role utilizes Excel and the QGenda platform to review and reconcile scheduling information and template requests, identify discrepancies, and communicate with clinic teams and designated template owners to resolve issues or elevate requests as appropriate.

The Front Desk Coordinator also provides Call Center Specialist coverage, including answering multi-line incoming calls, completing online registration, verifying insurance, scheduling appointments, securing authorizations for scheduled services, and expediting Epic orders from routed referrals through the MUC work queue. Responsibilities also include reviewing and scheduling Follow-Up Orders in Epic to coordinate provider-recommended return visits and supporting established scheduling workflows. The role provides Clinical Care Coordinator coverage as needed, assisting with desk coverage and expediting patient scheduling by reviewing Epic referral work queues.

The Front Desk Coordinator acts as a patient liaison by responding to inquiries, coordinating appointments, assisting with admissions when applicable, and supporting patient-related requests. The role requires strong organizational and time management skills to balance competing priorities, manage multiple assignments, maintain accuracy, and meet established turnaround times across front desk, call center, scheduling, and template support functions.

Additional duties include administrative support, calendaring, and other duties as assigned based on operational needs.

MINIMUM QUALIFICATIONS

• Three (3) years of relevant experience working in a large healthcare organization.

• Prior scheduling experience.

• Proven knowledge of third-party payors, including federal, state, and private health plans.

• Experience with patient check-in/check-out and cash handling.

• Demonstrated experience with insurance and authorizations.

• Knowledge of appointment scheduling systems, preferably Epic.

• Possess strong computer skills and be able to work between multiple systems during calls.

• Must have excellent customer service skills.

PREFERRED QUALIFICATIONS

• Oncology experience.
• Outpatient experience.
• Epic-Cadence experience.
• Experience supporting clinic templates.
• Experience with varied scheduling workflows.
• Experience with Excel.
• Bilingual English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be able to cover overtime and/or holidays as needed.
• Work locations include La Jolla, Hillcrest, Kearny Mesa and North County as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).