Interventional Radiology Clinic Scheduler - 141969

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego is seeking an experienced scheduling and registration professional to support Interventional Radiology visits and procedures at Hillcrest, Jacobs Medical Center, and other sites. You will manage clinic appointments, interventional procedures, and patient communications across multiple physicians and service lines.

The role requires strong customer service, knowledge of medical terminology, and experience with Epic scheduling modules.

Qualifications

• Three (3) years of related experience with scheduling Interventional Radiology procedures or coordinating radiology exams in a multi-specialty setting.
• Knowledge of third-party payors including federal, state and private health plans.
• Proven ability to handle multi-line incoming calls, schedule appointments, and perform online registration.
• Experience in scheduling IR procedures and clinic consultations.
• Must understand Medical Terminology with emphasis in Interventional Radiology.
• Knowledge of Interventional procedures.
• Experience in a large healthcare setting with excellent customer service.

Responsibilities

• Provide comprehensive scheduling, registration, and administrative support for Interventional Radiology visits and procedures across multiple locations.
• Schedule clinic appointments and interventional procedures for multiple physicians and APPs.
• Coordinate patient scheduling across service lines and maintain scheduling templates in Epic (Optime, Radiant).
• Serve as liaison between patients, clinical teams, and departments to facilitate access and scheduling.
• Maintain high accuracy in data entry, records, and communications with patients and staff.

Skills

Scheduling IR procedures

Customer service

Phone call handling

Medical terminology

Large healthcare experience

Tools

Epic

Optime

Radiant

Job description

UCSD Layoff from Career Appointment:

All layoff applicants should contact their Employment Advisor.

Reassignment Applicants

Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under general supervision of the Interventional Radiology Procedure Supervisor, the incumbent is responsible for providing comprehensive scheduling, registration, customer service, and administrative support for Interventional Radiology clinic visits and procedures at UC San Diego Hillcrest, Jacobs Medical Center, and other ancillary locations as needed. The incumbent schedules clinic appointments and interventional procedures for multiple physicians and advanced practice providers, coordinates patient scheduling activities across multiple service lines, and ensures compliance with established scheduling protocols. Responsibilities include managing scheduling templates and utilizing Epic, including the Optime and Radiant modules, to schedule, update, and document patient appointments and procedures. Provides exceptional customer service to patients, physicians, advanced practice providers, nurses, clinic staff, and internal and external contacts. Operates a multiline telephone system, responds to incoming calls, screens patients by telephone, and communicates scheduling and medical information appropriately to patients and clinical staff. Completes registration for new and established patients, including obtaining and verifying demographic, financial, and insurance information. Verifies insurance eligibility and benefits, ensures required referrals and authorizations are obtained when applicable, and advises patients of applicable deposit requirements in accordance with UC San Diego Medical Group Financial Policy. Serves as a liaison between patients, clinical teams, referring providers, financial clearance, and other departments to support timely patient access and procedural scheduling. Duties may also include obtaining outside medical records, scanning records, data entry, template management, and other related administrative functions as assigned. The incumbent must maintain a high level of accuracy

MINIMUM QUALIFICATIONS

• Three (3) years of related experience with scheduling Interventional Radiology procedures, scheduling for other procedural or surgical service, or coordinating Radiology exams/procedures through a multi-specialty service (e.g. Oncology or Surgery); or an equivalent combination of education and experience.
• Knowledge of third-party payors including federal, state and private health plans.
• Proven ability to handle multi-line incoming customer calls, scheduleappointments, and perform online registration.
• Experience in scheduling IR procedures and clinic consultations.
• Must understand Medical Terminology with emphasis in Interventional Radiology.
• Knowledge of Interventional procedures.
• Experience working in a large healthcare setting and must have excellent customer service skills.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.