Interstate Child Support Analyst — Hybrid

nc; North Carolina; Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The Interstate Analyst position in the North Carolina Department of Health and Human Services, Division of Social Services, supports the Child Support Services Program by processing interjurisdictional requests from other states, U.S. territories, and international jurisdictions.

You will review documents, build cases, and forward completed files to local offices for actions including location and paternity establishment.

Qualifications

• Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents, manage case information, and support daily child support processing tasks.
• Proven experience performing high-volume data entry with consistent accuracy to support case intake, tracking, and documentation requirements.
• Demonstrated success communicating clearly and professionally with external jurisdictions through written and verbal exchanges to resolve case processing needs.
• Documented record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions to support accurate case building and referral processing.
• Demonstrated effectiveness maintaining attention to detail while meeting strict federal processing deadlines and documenting required case actions.

Responsibilities

• Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
• Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
• Conduct searches for non‑custodial parents using automated systems and the Child Support Enforcement Network to support case development.
• Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
• Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
• Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
• Maintain compliance with federal processing requirements by completing case intake within 10 business days.
• Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
• Review and document case activity in accordance with program protocols and federal guidelines.
• Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.

Skills

MS Office proficiency

High-volume data entry

Clear communication

Document review & case building

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Interstate Analyst position in the North Carolina Department of Health and Human Services, Division of Social Services, supports the Child Support Services Program by processing interjurisdictional requests from other states, U.S. territories, and international jurisdictions.

You will review documents, build cases, and forward completed files to local offices for actions including location and paternity establishment.