Interstate Child Support Analyst

State of North Carolina; North Carolina; Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Parental leave

Job summary

State of North Carolina, Department of Health and Human Services, Division of Social Services, is seeking an Administrative Specialist I (S) to support the Child Support Services Program. You will process interjurisdictional requests, review referral packets, and help build cases in the automated system.

The role emphasizes accuracy, timely processing, and clear communication with external jurisdictions. A hybrid work option is available, with comprehensive benefits and state employment

Qualifications

• Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents and manage case information.
• Proven experience performing high-volume data entry with accuracy.
• Strong written and verbal communication with external jurisdictions.
• Experience reviewing, analyzing, and organizing detailed documents across jurisdictions.
• Ability to meet federal processing deadlines with attention to detail.

Responsibilities

• Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated system.
• Analyze referral packets from other states and jurisdictions to determine required services and next steps.
• Conduct searches for noncustodial parents using automated systems to support case development.
• Forward completed case files to local offices for actions related to location, paternity, and enforcement.
• Track and handle affidavits of parentage and referrals within federal and state requirements.
• Maintain compliance with federal processing requirements by completing case intake within 10 business days.
• Provide customer service to initiating jurisdictions by responding to inquiries and clarifying documentation.
• Review and document case activity in accordance with program protocols and federal guidelines.

Skills

MS Office proficiency

Data entry

Clear communication

Document organization

Attention to detail

Tools

Microsoft Office

Job description

State of North Carolina, Department of Health and Human Services, Division of Social Services, is seeking an Administrative Specialist I (S) to support the Child Support Services Program. You will process interjurisdictional requests, review referral packets, and help build cases in the automated system.

The role emphasizes accuracy, timely processing, and clear communication with external jurisdictions. A hybrid work option is available, with comprehensive benefits and state employment