Hybrid Interstate Child Support Analyst

Health & Human Services; United States; Hybride; USD 39 000 - 69 000; Plein temps

Avantages offerts par ce poste

Hybrid work option

Résumé du poste

North Carolina Department of Health and Human Services, Division of Social Services, is seeking an Interstate Analyst to support the Child Support Services program by processing interjurisdictional requests from other states, U.S. territories and foreign jurisdictions.

The role requires reviewing documents, building cases in the automated system, and providing timely customer service to initiating jurisdictions.

Qualifications

• Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents, manage case information, and support daily child support processing tasks.
• Proven experience performing high‑volume data entry with consistent accuracy to support case intake, tracking, and documentation requirements.
• Demonstrated success communicating clearly and professionally with external jurisdictions through written and verbal exchanges to resolve case processing needs.
• Documented record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions to support accurate case building and referral processing.
• Demonstrated effectiveness maintaining attention to detail while meeting strict federal processing deadlines and documenting required case actions.

Responsabilités

• Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
• Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
• Conduct searches for noncustodial parents using automated systems and the Child Support Enforcement Network to support case development.
• Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
• Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
• Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
• Maintain compliance with federal processing requirements by completing case intake within 10 business days.
• Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
• Review and document case activity in accordance with program protocols and federal guidelines.
• Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.

Connaissances

Attention to detail

Oral and written communication

Customer service

Formation

High school diploma or GED

Two years of related administrative experience

Outils

Microsoft Office

Child Support Enforcement Network

Automated case management system

Data entry

Description du poste

North Carolina Department of Health and Human Services, Division of Social Services, is seeking an Interstate Analyst to support the Child Support Services program by processing interjurisdictional requests from other states, U.S. territories and foreign jurisdictions.

The role requires reviewing documents, building cases in the automated system, and providing timely customer service to initiating jurisdictions.