Interstate Analyst

nc; North Carolina; Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The Interstate Analyst position in the North Carolina Department of Health and Human Services, Division of Social Services, supports the Child Support Services Program by processing interjurisdictional requests from other states, U.S. territories, and international jurisdictions.

You will review documents, build cases, and forward completed files to local offices for actions including location and paternity establishment.

Qualifications

• Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents, manage case information, and support daily child support processing tasks.
• Proven experience performing high-volume data entry with consistent accuracy to support case intake, tracking, and documentation requirements.
• Demonstrated success communicating clearly and professionally with external jurisdictions through written and verbal exchanges to resolve case processing needs.
• Documented record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions to support accurate case building and referral processing.
• Demonstrated effectiveness maintaining attention to detail while meeting strict federal processing deadlines and documenting required case actions.

Responsibilities

• Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
• Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
• Conduct searches for non‑custodial parents using automated systems and the Child Support Enforcement Network to support case development.
• Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
• Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
• Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
• Maintain compliance with federal processing requirements by completing case intake within 10 business days.
• Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
• Review and document case activity in accordance with program protocols and federal guidelines.
• Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.

Skills

MS Office proficiency

High-volume data entry

Clear communication

Document review & case building

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Agency Dept of Health and Human Services Division Social Services Job Classification Title Administrative Specialist I (S) Position Number 60042061 Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Interstate Analyst supports the Child Support Services Program by processing interjurisdictional requests from other states, U.S. territories, and international jurisdictions in accordance with federal law, the State Plan, and North Carolina General Statutes. It reviews, analyzes, and researches documents and referral information using the automated child support system and the Child Support Enforcement Network to facilitate case intake and case building.

This role forwards completed cases to local child support offices for actions related to location, paternity establishment, support orders, medical support, and enforcement activities. It ensures all cases are processed within required federal timeframes and provides customer service to initiating jurisdictions throughout the referral process. The position functions within the Central Registry and State Parent Locate Service Unit, which performs key tracking, location, and intake responsibilities within statewide child support operations.

Key Duties Include:

• Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
• Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
• Conduct searches for non‑custodial parents using automated systems and the Child Support Enforcement Network to support case development.
• Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
• Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
• Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
• Maintain compliance with federal processing requirements by completing case intake within 10 business days.
• Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
• Review and document case activity in accordance with program protocols and federal guidelines.
• Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $39,244.00 - $68,679.00

Recruitment Range: $39,244.00 - $42,230.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents, manage case information, and support daily child support processing tasks.
• Proven experience performing high‑volume data entry with consistent accuracy to support case intake, tracking, and documentation requirements.
• Demonstrated success communicating clearly and professionally with external jurisdictions through written and verbal exchanges to resolve case processing needs.
• Documented record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions to support accurate case building and referral processing.
• Demonstrated effectiveness maintaining attention to detail while meeting strict federal processing deadlines and documenting required case actions.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

About the Division of Social Services (DSS)

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self‑reliance and self‑sufficiency for individuals and families.

About the Child Support Services (CSS)

The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local C