Distribution Agent

nc; North Carolina; Hybrid; USD 36,000 - 62,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The North Carolina Department of Health and Human Services, Division of Social Services, is seeking an Accounting Technician II (S) to support the Central Operations Unit by processing financial adjustment requests and entering data into ACTS. The role emphasizes accuracy, research of discrepancies, and timely resolution of adjustments.

Responsibilities include handling calls, emails, and providing backup receptionist support while maintaining audit-ready documentation and contributing to

Qualifications

• Demonstrated accuracy in processing high-volume financial adjustment requests by reviewing source information, confirming required details, and tracking progress through established workflows.
• Proven capability entering and updating financial data with intermediate proficiency in ACTS to ensure precise resolution of adjustments.
• Established skill in researching financial discrepancies by identifying error sources, determining corrective steps, and completing reversals according to defined procedures.
• Recognized efficiency generating and reviewing financial reports to monitor adjustment activity and support documentation requirements.

Responsibilities

• Process financial adjustment requests from local child support offices and the Centralized Collection Agency.
• Identify and categorize adjustment requests to ensure proper routing, tracking, and timely resolution.
• Research financial discrepancies, determine corrective actions, and reverse errors per procedures.
• Enter accurate financial data and adjustment details into ACTS.
• Track status of adjustment requests to maintain workflow visibility and timely completion.
• Generate and review financial reports to support monitoring and documentation of activity.
• Communicate with staff and partner offices to clarify adjustment needs and confirm resolutions.
• Serve as backup to receptionist by answering phones, sending emails, and managing worklists.
• Maintain organized documentation for auditing, quality assurance and financial accountability.

Skills

Accuracy

High-volume processing

Financial data entry

Data verification

Tools

ACTS

Job description

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Accounting Technician II (S)

Position Number

60042087

Grade

NC06

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Distribution Agent supports the Child Support Services Central Operations Unit by processing financial adjustment requests submitted by local child support offices and the Centralized Collection Agency. It performs technical work to identify, distribute, track, and resolve approximately 4,000 monthly adjustment requests, including researching and reversing errors and entering accurate financial data into the Automated Collections and Tracking System (ACTS).

This role contributes to the accuracy of statewide child support payment processing by supporting financial reporting and ensuring that adjustments are completed according to established procedures. It also provides office support by answering phones, sending emails, and managing worklists when serving as backup to the receptionist. The position operates within the Division of Social Services, which administers Title IV-D child support functions across North Carolina.

Key Duties Include:

• Process financial adjustment requests received from local child support offices and the Centralized Collection Agency.
• Identify and categorize adjustment requests to ensure proper routing, tracking, and timely resolution.
• Research financial discrepancies, determine corrective actions, and reverse errors in accordance with program expectations.
• Enter accurate financial data and adjustment details into the Automated Collections and Tracking System (ACTS).
• Track the status of adjustment requests to maintain visibility of workflow progress and ensure completion within expected timeframes.
• Generate and review financial reports to support monitoring, reconciliation, and documentation of adjustment activity.
• Communicate with staff and partner offices to clarify adjustment needs and confirm resolution details.
• Serve as backup to the receptionist by answering phones, sending emails, and managing worklists when needed.
• Maintain organized documentation for auditing, quality assurance, and financial accountability purposes.
• Support the operational functions of the Central Operations Unit by performing additional financial or administrative tasks as assigned.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $35,596.00 - $62,294.00

Recruitment Range: $35,596.00 - $45,344.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated accuracy in processing high-volume financial adjustment requests by reviewing source information, confirming required details, and tracking progress through established workflows.
• Proven capability entering and updating financial data with intermediate proficiency in the Automated Collections and Tracking System (ACTS) to ensure precise resolution of adjustments.
• Established skill in researching financial discrepancies by identifying error sources, determining corrective steps, and completing reversals according to defined procedures.
• Recognized efficiency generating and reviewing financial reports to monitor adjustment activity and support documentation requirements for the Distribution and Collection Unit.
• Documented effectiveness providing administrative support-such as answering phones, sending emails, and managing worklists-when backing up the receptionist to maintain unit continuity.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

About the Division of Social Services (DSS):

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About the Child Support Services (CSS):

The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating nonc