Child Support Financial Adjustments Specialist

Health & Human Services; North Carolina; Hybrid; USD 36,000 - 62,000; Full time

Job summary

The North Carolina Department of Health and Human Services, Division of Social Services, is seeking an Accounting Technician II (S) to support the Central Operations Unit in processing financial adjustments and maintaining ACTS data accuracy.

The role combines accounting tasks with receptionist/back-office support, with a hybrid work option and competitive state benefits. A candidate with an associate degree in accounting or equivalent experience is preferred.

Qualifications

• Demonstrated accuracy in processing high-volume financial adjustment requests by reviewing source information, confirming required details, and tracking progress through established workflows.
• Proficiency entering and updating financial data in ACTS to ensure precise resolution of adjustments.
• Ability to research financial discrepancies by identifying error sources, determining corrective steps, and completing reversals according to defined procedures.
• Experience generating and reviewing financial reports to monitor adjustment activity and support documentation requirements.
• Experience providing administrative support—such as answering phones, sending emails, and managing worklists—when backing up the receptionist.

Responsibilities

• Process financial adjustment requests from local child support offices and the Centralized Collection Agency.
• Identify and categorize adjustment requests to ensure proper routing, tracking, and timely resolution.
• Research financial discrepancies, determine corrective actions, and reverse errors in accordance with program expectations.
• Enter accurate financial data and adjustment details into the Automated Collections and Tracking System (ACTS).
• Track the status of adjustment requests to maintain visibility of workflow progress and ensure completion within expected timeframes.
• Generate and review financial reports to support monitoring, reconciliation, and documentation of adjustment activity.
• Communicate with staff and partner offices to clarify adjustment needs and confirm resolution details.
• Serve as backup to the receptionist by answering phones, sending emails, and managing worklists when needed.
• Maintain organized documentation for auditing, quality assurance, and financial accountability purposes.
• Support the operational functions of the Central Operations Unit by performing additional financial or administrative tasks as assigned.

Skills

Accuracy

Data entry

Researching discrepancies

Report generation

Administrative support

Education

Associate degree in accounting

High school diploma or GED

Tools

ACTS

Job description

The North Carolina Department of Health and Human Services, Division of Social Services, is seeking an Accounting Technician II (S) to support the Central Operations Unit in processing financial adjustments and maintaining ACTS data accuracy.

The role combines accounting tasks with receptionist/back-office support, with a hybrid work option and competitive state benefits. A candidate with an associate degree in accounting or equivalent experience is preferred.