Distribution Agent

Health & Human Services; North Carolina; Hybrid; USD 36,000 - 62,000; Full time

Job summary

The North Carolina Department of Health and Human Services, Division of Social Services, is seeking an Accounting Technician II (S) to support the Central Operations Unit in processing financial adjustments and maintaining ACTS data accuracy.

The role combines accounting tasks with receptionist/back-office support, with a hybrid work option and competitive state benefits. A candidate with an associate degree in accounting or equivalent experience is preferred.

Qualifications

• Demonstrated accuracy in processing high-volume financial adjustment requests by reviewing source information, confirming required details, and tracking progress through established workflows.
• Proficiency entering and updating financial data in ACTS to ensure precise resolution of adjustments.
• Ability to research financial discrepancies by identifying error sources, determining corrective steps, and completing reversals according to defined procedures.
• Experience generating and reviewing financial reports to monitor adjustment activity and support documentation requirements.
• Experience providing administrative support—such as answering phones, sending emails, and managing worklists—when backing up the receptionist.

Responsibilities

• Process financial adjustment requests from local child support offices and the Centralized Collection Agency.
• Identify and categorize adjustment requests to ensure proper routing, tracking, and timely resolution.
• Research financial discrepancies, determine corrective actions, and reverse errors in accordance with program expectations.
• Enter accurate financial data and adjustment details into the Automated Collections and Tracking System (ACTS).
• Track the status of adjustment requests to maintain visibility of workflow progress and ensure completion within expected timeframes.
• Generate and review financial reports to support monitoring, reconciliation, and documentation of adjustment activity.
• Communicate with staff and partner offices to clarify adjustment needs and confirm resolution details.
• Serve as backup to the receptionist by answering phones, sending emails, and managing worklists when needed.
• Maintain organized documentation for auditing, quality assurance, and financial accountability purposes.
• Support the operational functions of the Central Operations Unit by performing additional financial or administrative tasks as assigned.

Skills

Accuracy

Data entry

Researching discrepancies

Report generation

Administrative support

Education

Associate degree in accounting

High school diploma or GED

Tools

ACTS

Job description

Agency Dept of Health and Human Services Division Social Services Job Classification Title Accounting Technician II (S) Position Number 60042087 Grade NC06

About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work The Distribution Agent supports the Child Support Services Central Operations Unit by processing financial adjustment requests submitted by local child support offices and the Centralized Collection Agency. It performs technical work to identify, distribute, track, and resolve approximately 4,000 monthly adjustment requests, including researching and reversing errors and entering accurate financial data into the Automated Collections and Tracking System (ACTS). This role contributes to the accuracy of statewide child support payment processing by supporting financial reporting and ensuring that adjustments are completed according to established procedures. It also provides office support by answering phones, sending emails, and managing worklists when serving as backup to the receptionist.

Key Duties

• Process financial adjustment requests received from local child support offices and the Centralized Collection Agency.
• Identify and categorize adjustment requests to ensure proper routing, tracking, and timely resolution.
• Research financial discrepancies, determine corrective actions, and reverse errors in accordance with program expectations.
• Enter accurate financial data and adjustment details into the Automated Collections and Tracking System (ACTS).
• Track the status of adjustment requests to maintain visibility of workflow progress and ensure completion within expected timeframes.
• Generate and review financial reports to support monitoring, reconciliation, and documentation of adjustment activity.
• Communicate with staff and partner offices to clarify adjustment needs and confirm resolution details.
• Serve as backup to the receptionist by answering phones, sending emails, and managing worklists when needed.
• Maintain organized documentation for auditing, quality assurance, and financial accountability purposes.
• Support the operational functions of the Central Operations Unit by performing additional financial or administrative tasks as assigned.

Salary Grade Range: $35,596.00 - $62,294.00 Recruitment Range: $35,596.00 - $45,344.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Demonstrated accuracy in processing high-volume financial adjustment requests by reviewing source information, confirming required details, and tracking progress through established workflows. Proven capability entering and updating financial data with intermediate proficiency in the Automated Collections and Tracking System (ACTS) to ensure precise resolution of adjustments. Established skill in researching financial discrepancies by identifying error sources, determining corrective steps, and completing reversals according to defined procedures. Recognized efficiency generating and reviewing financial reports to monitor adjustment activity and support documentation requirements for the Distribution and Collection Unit. Documented effectiveness providing administrative support—such as answering phones, sending emails, and managing worklists—when backing up the receptionist to maintain unit continuity.

Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

About the Division of Social Services (DSS)

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About the Child Support Services (CSS)

The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating noncustodial parents, establishing paternity, setting support obligations, collecting and distributing payments, and enforcing support orders.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website forState Benefits.

Eligibility and Requirements

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Associate degree in accounting from an appropriately accredited institution and one year of accounting experience OR High school diploma or General Educational Development (GED) diploma and three years of experience in accounting work OR An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.