Interstate Analyst

Health & Human Services; United States; Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

North Carolina Department of Health and Human Services, Division of Social Services, is seeking an Interstate Analyst to support the Child Support Services program by processing interjurisdictional requests from other states, U.S. territories and foreign jurisdictions.

The role requires reviewing documents, building cases in the automated system, and providing timely customer service to initiating jurisdictions.

Qualifications

• Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents, manage case information, and support daily child support processing tasks.
• Proven experience performing high‑volume data entry with consistent accuracy to support case intake, tracking, and documentation requirements.
• Demonstrated success communicating clearly and professionally with external jurisdictions through written and verbal exchanges to resolve case processing needs.
• Documented record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions to support accurate case building and referral processing.
• Demonstrated effectiveness maintaining attention to detail while meeting strict federal processing deadlines and documenting required case actions.

Responsibilities

• Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
• Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
• Conduct searches for noncustodial parents using automated systems and the Child Support Enforcement Network to support case development.
• Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
• Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
• Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
• Maintain compliance with federal processing requirements by completing case intake within 10 business days.
• Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
• Review and document case activity in accordance with program protocols and federal guidelines.
• Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.

Skills

Attention to detail

Oral and written communication

Customer service

Education

High school diploma or GED

Two years of related administrative experience

Tools

Microsoft Office

Child Support Enforcement Network

Automated case management system

Data entry

Job description

Agency Dept of Health and Human Services Division Social Services Job Classification Title Administrative Specialist I (S) Position Number 60042061 Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Interstate Analyst supports the Child Support Services Program by processing interjurisdictional requests from other states, U.S. territories, and international jurisdictions in accordance with federal law, the State Plan, and North Carolina General Statutes. It reviews, analyzes, and researches documents and referral information using the automated child support system and the Child Support Enforcement Network to facilitate case intake and case building. This role forwards completed cases to local child support offices for actions related to location, paternity establishment, support orders, medical support, and enforcement activities. It ensures all cases are processed within required federal timeframes and provides customer service to initiating jurisdictions throughout the referral process. The position functions within the Central Registry and State Parent Locate Service Unit, which performs key tracking, location, and intake responsibilities within statewide child support operations.

Key Duties

• Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
• Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
• Conduct searches for non‑custodial parents using automated systems and the Child Support Enforcement Network to support case development.
• Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
• Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
• Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
• Maintain compliance with federal processing requirements by completing case intake within 10 business days.
• Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
• Review and document case activity in accordance with program protocols and federal guidelines.
• Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.

Salary and Recruitment Range

Salary Grade Range: $39,244.00 - $68,679.00

Recruitment Range: $39,244.00 - $42,230.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents, manage case information, and support daily child support processing tasks. Proven experience performing high‑volume data entry with consistent accuracy to support case intake, tracking, and documentation requirements. Demonstrated success communicating clearly and professionally with external jurisdictions through written and verbal exchanges to resolve case processing needs. Documented record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions to support accurate case building and referral processing. Demonstrated effectiveness maintaining attention to detail while meeting strict federal processing deadlines and documenting required case actions.

The Posting Will Close At 11:59 P.M. The Night Before The End Date. This Position Is Funded In Part Through Federal Funds. This Position Is Eligible For A Hybrid Work Option.

About the Division of Social Services (DSS)

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self‑reliance and self‑sufficiency for individuals and families.

About the Child Support Services (CSS)

The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating noncustodial parents, establishing paternity, setting support obligations, collecting and distributing payments, and enforcing support orders.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience OR An equivalent combination of education and experience.

EEO Statement

We invite all potential applicants to apply for positions for which they may be qualified.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

State Application Resources/Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.