Interpreter Services Manager – LEP & Patient Care Liaison

Lexington Health; Columbia (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Day-one health, dental and life

FSAs

403(b) match day one

Employer paid life insurance

Supplemental life insurance

Adoption assistance

Disability coverage

Tuition reimbursement

Student loan forgiveness

Job summary

Lexington Health in West Columbia, SC is seeking an Interpreter Services Manager to lead LEP and Hearing Impaired interpretation for patients, visitors, and staff, coordinating in-person and sight-translation to enhance understanding of medical procedures and care.

The role requires a Bachelor’s Degree in Spanish or a health-related field, at least 4 years of healthcare interpreting experience, and certification as a Hispanic Medical Interpreter.

Qualifications

• Bachelor’s Degree in Spanish or a Health Related Field is required.
• 4 Years of Experience in Interpreting for Healthcare Agencies and/or Teaching Spanish is required.
• Qualified as a Certified Hispanic Medical Interpreter is required.

Responsibilities

• Oversees all operations involving interpreter services with accuracy of meaning through the use of medical, business, and general terminology.
• Coordinates translation services of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow‑up care materials.
• Works with all LMC departments to provide follow‑up with LEP patients (e.g., follow up billing and collections).
• Develops annual operational and capital budgets; plans for future programs and monitors monthly expenditures.
• Manages contracts and reports with outsource interpretive companies to keep contracts and employee criteria up‑to‑date.
• Maintains the LMC LEP plan and ensures program is compliant.
• Runs monthly reports in Service Hub of interpreting encounters, to include relevant data such as location, duration, and purpose; supports and participates in the continuous assessment and improvement of the interpretation services program.
• Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between staff and patients or family members.
• Recruits, orients, and evaluates interpreter staff and monitor staffing levels
• Manages on‑call schedule for interpreters.
• Establishes competency level of in house staff who interpret and ensures on‑going continuing education training and opportunities.
• Follows safety policies and reports issues.
• Participates in hospital‑wide quality improvement in relation to interpretation services.
• Conforms to Service Expectations as defined in the Service Expectations Policy.
• Performs all other duties as assigned by supervision.

Skills

Interpreting for healthcare

Education

Bachelor’s Degree in Spanish or a Health Related Field

4 Years of Experience in Interpreting for Healthcare Agencies and/or Teaching Spanish

Certified Hispanic Medical Interpreter

Job description

Lexington Health in West Columbia, SC is seeking an Interpreter Services Manager to lead LEP and Hearing Impaired interpretation for patients, visitors, and staff, coordinating in-person and sight-translation to enhance understanding of medical procedures and care.

The role requires a Bachelor’s Degree in Spanish or a health-related field, at least 4 years of healthcare interpreting experience, and certification as a Hispanic Medical Interpreter.