Interpreter Services Manager

Lexington Health, Inc.; Columbia, Northern (SC, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Day-one benefits (medical, dental, and

FSAs

403(b) match plan day one

Employer paid life insurance

Supplemental life insurance

Adoption assistance

Disability insurance

Student loan forgiveness

Job summary

Lexington Health, Inc. seeks an Interpreter Services Manager to oversee LEP and Hearing Impaired interactions, coordinating interpretation and sight-translation for patients and staff.

You will ensure clear communication during procedures, discharge instructions, and education, while advancing program quality. The role requires a Bachelor’s in Spanish or health-related field, plus 4 years of healthcare interpreting experience and a Certified Hispanic Medical Interpreter credential.

Qualifications

• Bachelor’s Degree in Spanish or a health related field.
• 4 Years of experience in interpreting for healthcare agencies or teaching Spanish.
• Certified Hispanic Medical Interpreter certification is required.

Responsibilities

• Oversees interpreter services operations with accurate meaning using medical and general terminology.
• Coordinates translation of patient materials and educational content for LEP patients.
• Collaborates with all departments to provide LEP patient follow-up and billing support.
• Develops annual operating and capital budgets and monitors expenditures.
• Manages contracts with outsourced interpretive companies and maintains up-to-date criteria.
• Maintains the LEP plan and ensures program compliance.
• Generates monthly reports on interpreting encounters and contributes to program improvement.
• Acts as a cultural mediator to enhance staff-patient communication.
• Recruits, orients, and evaluates interpreter staff and staffing levels.

Skills

Spanish language proficiency

Healthcare interpretation

Communication skills

Leadership

Education

Bachelor’s Degree in Spanish or Health Related Field

Certified Hispanic Medical Interpreter

Job description

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Interpreter Services
Full Time
Day Shift
8-5 Mon-Fri

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bedteachinghospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcareand was first in the state to achieve Magnet with Distinctionstatus for excellence in nursing care. Consistently ranked as bestin the Columbia Metroarea by U.S. News & World Report, Lexington Healthdelivers more than 4,000babies each year, performs more than 34,000surgeries annually and isthe region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Manages interpreter services for Limited English Proficiency (LEP) and Hearing Impaired clients for effective communication and care. This includes but not limited to the interpretation or coordination of interpretative services for patients, visitors and staff as needed as well as sight-translation of relevant materials to enhance patients' and families' comprehension of medical procedures, treatment, discharge instructions, patient and family education, and follow-up care.

Minimum Qualifications

Minimum Education: Bachelor’s Degree in Spanish or a Health Related Field
Minimum Years of Experience: 4 Years of Experience in Interpreting for Healthcare Agencies and/or Teaching Spanish
Substitutable Education & Experience: None
Required Certifications/Licensure: Qualified as a Certified Hispanic Medical Interpreter
Required Training: None

Essential Functions

• Oversees all operations involving interpreter services with accuracy of meaning through the use of medical, business, and general terminology.
• Coordinates translation services of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.
• Works with all LMC departments to provide follow-up with LEP patients (e.g., follow up billing and collections.
• Develops annual operational and capital budgets; plans for future programs and monitors monthly expenditures.
• Manages contracts and reports with outsource interpretive companies to keep contracts and employee criteria up-to date.
• Maintains the LMC LEP (limited English proficiency) plan and ensures program is compliant.
• Runs monthly reports in Service Hub of interpreting encounters, to include relevant data such as location, duration, and purpose; supports and participates in the continuous assessment and improvement of the interpretation services program.
• Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between staff and patients or family members.
• Recruits, orients, and evaluates interpreter staff and monitor staffing levels

Duties & Responsibilities

• Manages on-call schedule for interpreters.
• Establishes competency level of in house staff who interpret and ensures on-going continuing education training and opportunities.
• Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Supervisor on duty.
• Follows the Code of Ethics.
• Participates in hospital-wide quality improvement in relation to interpretation services.
• Conforms to Service Expectations as defined in the Service Expectations Policy.
• Performs all other duties as assigned by supervision.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.