In-Office Customer Service & Technical Support

Charter Communications; City of Middletown (NY); On-site; USD 27,552 - 41,741; Full time

Job summary

Charter Communications, operating as Spectrum, is seeking a Customer Service Representative for in-office work in the United States. You will handle inbound calls, assist with Internet/Voice repair, and address basic billing inquiries to help customers stay connected with Spectrum services.

Qualifications include a high school diploma, ability to work varied shifts including nights and weekends, and proficiency in English.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, speak and understand English.

Responsibilities

• Answer inbound calls and provide support to Spectrum residential customers.
• Troubleshoot internet and voice issues and resolve basic billing inquiries and payments.
• Assist customers with education and guidance on Spectrum services and products.

Skills

Communication

Time management

Customer service

Organization

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Charter Communications, operating as Spectrum, is seeking a Customer Service Representative for in-office work in the United States. You will handle inbound calls, assist with Internet/Voice repair, and address basic billing inquiries to help customers stay connected with Spectrum services.

Qualifications include a high school diploma, ability to work varied shifts including nights and weekends, and proficiency in English.