INTERNATIONAL OPERATIONS COORDINATOR III

Pegasus Logistics Group; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Pegasus Logistics Group is seeking a customer service professional to respond to inquiries by phone, email, or chat and provide non-technical problem resolution.

The role emphasizes strong communication, bilingual English/Spanish capabilities, and the ability to develop solutions in collaboration with other departments. Applicants should have a Bachelor's degree or equivalent with 4+ years of related experience and willingness to work overtime as needed.

Qualifications

• Bachelor’s degree or equivalent 4+ years of related experience.
• Excellent verbal and written communication skills.
• Able to make creative, timely and independent decisions.
• Work overtime as needed.
• Fluent in English and Spanish depending on job location and/or customer accounts.
• Proficiency in English, including speaking, reading, writing, and comprehension.

Responsibilities

• Resolves problems and communicates solutions or requested information to the customer.
• Analyses a customer’s service needs and coordinates with other service or technical departments to deliver an appropriate solution.
• Develops and maintains a deep understanding of the organization and services to resolve more complex inquiries.
• Uses a customer relationship application or database to record activities and research product information.
• Contributes to moderately complex aspects of a project.
• Comply with the requirements of the company’s Quality Management System.

Skills

Communication

English

Spanish

Decision Making

Education

Bachelor's degree or equivalent

Job description

Job Profile Summary

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.

Major Duties and Responsibilities

• Resolves problems and communicates solutions or requested information to the customer.


• Analyzes a customer\'s service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.


• Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.


• Uses a customer relationship application or database to record activities and research product information.


• Contributes to moderately complex aspects of a project.


• Comply with the requirements of the company\’s Quality Management System.

Required Skills, Experience, and Education

• Bachelor\’s degree or equivalent 4+ years of related experience


• Possess excellent verbal and written communication skills


• Able to make creative, timely and independent decisions


• Work overtime as needed


• Fluent in English and Spanish depending on job location and/or customer accounts


• Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.

Desired Skills, Experience, and Education

• Must be confident, team-oriented, and enjoy working in a fast-paced environment


• Self-managed and highly motivated


• Displays integrity, reliability, empathy, and a strong work ethic

Physical Requirements

• Remain in a stationary/seated position for an extended period.


• Regularly required to operate a computer, telephone, keyboard, and other office machinery.


• Specific vision abilities required by this job include close vision requirements due to computer work.


• The ability to hear, understand, and distinguish speech and/or other sounds.

About Pegasus Logistics Group

Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.

Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Our Work Experience is the combination of everything that\’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it\’s our people.

Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference.