Bilingual Global Operations Coordinator

Pegasus Logistics Group; Coppell (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Pegasus Logistics Group is seeking a skilled Customer Service Representative to respond to inquiries via phone, email, or chat and resolve non-technical issues. The role requires coordinating with service or technical teams to deliver tailored solutions and maintaining knowledge of the company’s offerings to handle complex questions.

Ideal candidates will have a Bachelor’s degree or equivalent and 4+ years of related experience, with fluency in English and Spanish preferred based on location and

Qualifications

• Bachelor’s degree or equivalent.
• 4+ years of related experience.
• Excellent verbal and written communication skills.
• Able to make creative, timely and independent decisions.

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Resolves problems and communicates solutions or information to the customer.
• Analyzes a customer's service needs and coordinates with other service or technical departments to deliver a solution.
• Maintains deep understanding of the organization and services to resolve complex inquiries.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Customer service

Problem solving

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Pegasus Logistics Group is seeking a skilled Customer Service Representative to respond to inquiries via phone, email, or chat and resolve non-technical issues. The role requires coordinating with service or technical teams to deliver tailored solutions and maintaining knowledge of the company’s offerings to handle complex questions.

Ideal candidates will have a Bachelor’s degree or equivalent and 4+ years of related experience, with fluency in English and Spanish preferred based on location and