INTERNATIONAL OPERATIONS COORDINATOR III

Pegasus Logistics Group; Coppell (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Pegasus Logistics Group is seeking a skilled Customer Service Representative to respond to inquiries via phone, email, or chat and resolve non-technical issues. The role requires coordinating with service or technical teams to deliver tailored solutions and maintaining knowledge of the company’s offerings to handle complex questions.

Ideal candidates will have a Bachelor’s degree or equivalent and 4+ years of related experience, with fluency in English and Spanish preferred based on location and

Qualifications

• Bachelor’s degree or equivalent.
• 4+ years of related experience.
• Excellent verbal and written communication skills.
• Able to make creative, timely and independent decisions.

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Resolves problems and communicates solutions or information to the customer.
• Analyzes a customer's service needs and coordinates with other service or technical departments to deliver a solution.
• Maintains deep understanding of the organization and services to resolve complex inquiries.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Customer service

Problem solving

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Job Profile Summary:Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.Major Duties and Responsibilities:Resolves problems and communicates solutions or requested information to the customer.Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.Uses a customer relationship application or database to record activities and research product information.Contributes to moderately complex aspects of a project.Comply with the requirements of the company’s Quality Management System.Required Skills, Experience, and Education:Bachelor’s degree or equivalent4+ years of related experiencePossess excellent verbal and written communication skillsAble to make creative, timely and independent decisionsWork overtime as neededFluent in English and Spanish depending on job location and/or customer accountsProficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.Desired Skills, Experience, and Education:Must be confident, team-oriented, and enjoy working in a fast-paced environmentSelf-managed and highly motivatedDisplays integrity, reliability, empathy, and a strong work ethicPhysical Requirements:Remain in a stationary/seated position for an extended period.Regularly required to operate a computer, telephone, keyboard, and other office machinery.Specific vision abilities required by this job include close vision requirements due to computer work.The ability to hear, understand, and distinguish speech and/or other sounds.Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.