International Moving Crew Lead

Planes; Cincinnati (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA with Company Contribution

Paid Time Off & Holidays

401(k) with Company Match

Job summary

Planes Moving & Storage is seeking an experienced International Moving Crew Lead to oversee residential and corporate international relocations. You will direct moving crews, ensure world-class customer service, and maintain compliance with international shipping standards from origin to destination.

The role requires crew leadership experience, a strong customer focus, and the ability to lift 100+ pounds while performing essential packing, loading, and transit tasks all over the world.

Qualifications

• Experience in international moving is required.
• At least 2 years in a crew lead or moving supervisor role.
• High School Diploma or GED is required.
• Excellent customer service and communication skills are essential.
• Professional appearance and demeanor are expected.
• Ability to lift 100+ pounds repeatedly.
• Ability to perform physical labor including climbing, kneeling, and bending.
• Clean driving record is required.
• Must be able to pass pre-employment drug screen and background check.

Responsibilities

• Lead and supervise moving crews on international assignments.
• Conduct pre-move walkthroughs with customers and address questions.
• Provide exceptional customer service throughout the move.
• Ensure proper packing, crating, loading, and securing of goods.
• Maintain accuracy of inventories and shipping documents.
• Train crew members on safety and best practices.
• Assist with truck inspections and equipment accountability.
• Communicate professionally with customers and operations.
• Ensure compliance with policies, quality standards and safety procedures.
• Safely lift, transport, and unpack household goods.

Skills

International moving experience

Crew lead experience

Customer service

Communication skills

Professional appearance

Clean driving record

Drug screen & background check

Education

High School Diploma or GED

Job description

Location: Cincinnati, OH

Pay: $21.00 - $25.00 per hour, based on experience

Schedule: Full-Time | Monday-Friday with occasional overtime and travel as needed

Join the Planes Moving & Storage Team!

Planes Moving & Storage is seeking an experienced International Moving Crew Lead to oversee residential and corporate international relocations. This leadership role is responsible for directing moving crews, ensuring exceptional customer service, maintaining compliance with international shipping requirements, and safely handling customers' household goods throughout the moving process.

If you have international moving experience, crew leadership experience, and take pride in delivering a world-class customer experience, we'd love to hear from you.

Why Work at Planes?

• Work-life balance because a great career starts with a great personal life
• Award-winning employer recognized as one of the Best Workplaces for six consecutive years
• Annual performance-based pay increases
• Employee referral bonus program
• Advancement and career growth opportunities
• Family-oriented company culture with long-term stability

Benefits

Eligible full-time employees may receive:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) Option with Company Contribution
• Paid Time Off, Paid Sick Time, Paid Holidays
• 401(k) with Company Match

Position Summary

The International Moving Crew Lead is responsible for leading packing, loading, transportation, delivery, and unpacking operations for international household goods shipments. This role serves as the primary point of contact on-site, ensuring moves are completed safely, efficiently, and according to international moving standards and customer expectations.

Planes specializes in international household relocations, commercial moving, installation services, warehousing, and workplace solutions. Our team takes pride in delivering a seamless moving experience from origin to destination anywhere in the world.

Responsibilities

• Lead and supervise moving crew members on international moving assignments
• Conduct pre-move walk-throughs with customers and address questions or concerns
• Provide exceptional customer service throughout the moving process
• Ensure proper packing, crating, inventorying, loading, and securing of household goods for international transport
• Maintain accuracy of inventories, shipping documents, and related paperwork
• Train and mentor crew members on best practices and safety procedures
• Assist with truck inspections and equipment accountability
• Communicate professionally with customers, operations personnel, and management
• Ensure compliance with company policies, quality standards, and safety procedures
• Safely lift, carry, and move furniture, cartons, and household goods

Qualifications

• Previous International Moving experience
• 2+ years of Crew Lead or Moving Supervisor experience
• High School Diploma or GED
• Excellent customer service and communication skills
• Professional appearance and demeanor
• Ability to lift and carry 100+ pounds repeatedly
• Ability to climb, kneel, crouch, walk, and perform physical labor for extended periods
• Clean driving record
• Ability to pass a pre-employment drug screen and background check

About Planes Moving & Storage

Planes Moving & Storage has been serving customers for more than 95 years. What began with a single truck in Cincinnati has grown into a nationally recognized moving and logistics company now in its third generation of family leadership.

We are proud to have earned a recurring place on the Deloitte Cincinnati USA Top 100 Privately Owned Companies list and have been recognized as a Cincinnati Enquirer Top Workplace. At Planes, we take personal responsibility for every move and every customer experience.