Internal Systems Consultant - Process Improvement Lead

Highmark Health; Carson City (NV); Presencial; USD 86.000 - 139.000; Jornada completa

Descripción de la vacante

Highmark Inc. is seeking a skilled Business Analyst to support stakeholders of a system application, analyze requirements, and implement improvements. The role spans capturing capabilities, guiding enhancements, and mentoring junior team members to ensure quality outcomes.

Responsibilities include leading project lifecycles, producing requirements and test plans, and delivering ad-hoc reports. Travel up to 25% may be required; strong communication and analytical skills are essential for success.

Formación

• 7 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.)
• 5 years of technical application experience
• Lean Six Sigma and PMP are preferred

Responsabilidades

• Take a lead role with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions on complex issues.
• Lead full project life cycle by actively taking a lead role on project teams, based upon experience and need.
• Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
• Interface with business areas, technical staff, and project teams to drive value, return on investments and innovative solutions.
• Take lead role in supporting various aspects of requirements testing to ensure minimal production defects.
• Create ad-hoc reports pulling data from various sources and/or run system reports; conduct complex analysis to ensure system performance and results.
• Communicate in an exemplary manner with team members and management; report project status and provide documentation.
• Provide thought leadership and strategic direction in Product and Technology Solutions.

Conocimientos

Leadership

Process Improvement

Analytical Skills

Problem-Solving

Communication Skills

Presentation Delivery

Customer Service

Strategic Thinking

Educación

High School Diploma/GED

Bachelor's Degree in Information Systems, Business Administration or Business Management

Herramientas

SAS

Descripción del empleo

Highmark Inc. is seeking a skilled Business Analyst to support stakeholders of a system application, analyze requirements, and implement improvements. The role spans capturing capabilities, guiding enhancements, and mentoring junior team members to ensure quality outcomes.

Responsibilities include leading project lifecycles, producing requirements and test plans, and delivering ad-hoc reports. Travel up to 25% may be required; strong communication and analytical skills are essential for success.