Operations Systems Analyst - Business Support

Wellmark, Inc.; Iowa (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

Wellmark, Inc. is seeking a self-directed, systems-focused Business Analyst to analyze and validate business requirements across multiple areas. You will design, execute, and document test cases, coordinate with stakeholders, and ensure solutions meet regulatory and policy requirements.

The ideal candidate has strong Excel skills and is comfortable adopting Power BI for dashboards and automation. Collaboration and timely delivery are essential in this audit/compliance‑driven role.

Qualifications

• Associate’s degree or equivalent work experience.
• 2+ years of business analysis, systems, configurations, or related experience; OR 3+ years’ health insurance operations experience.
• Ability to perform, document, and guide others through a series of related steps and take action to improve existing conditions and processes.
• Ability to identify issues or inconsistencies; obtain relevant information, relate and compare data from different sources and identify alternative solutions.
• Proficient written and verbal communication skills with the ability to clearly and concisely communicate to team members and stakeholders. Ability to facilitate conversations with varying audiences.
• Ability to intellectually learn and grow through the mentoring of experienced Business Support Analysts.
• Proactive self-starter with effective time management skills and the ability to independently organize and prioritize projects/initiatives or tasks. Flexible and adaptable to change.
• Analytical problem-solving skills and attention to detail; ability to identify and approach complex problems from different angles and apply technical knowledge to policies/procedures.
• Proven efficiency in Microsoft Office Suite.

Responsibilities

• Support applications/systems within multiple business areas. Analyze, define, and validate business requirements for necessary system modifications, enhancements, upgrades, etc.
• Analyze and troubleshoot system/application issues of low to moderate complexity. Seek to understand issue and impact to business. Create incident tickets and facilitate and coordinate involvement across Operations and other support teams as necessary to ensure incident is resolved end to end.
• May lead and coordinate testing efforts, including test scenario design. Use a variety of techniques to ensure applications are being validated according to the testing plan. Write and execute test cases, documenting traceability and findings ensuring accurate and timely outcomes.
• Keep informed, support and adhere to regulations ensuring systems and processes are compliant with corporate policies, procedures, and legal requirements.
• Consistently communicate and collaborate with team members, technology, and other stakeholders for the purpose of aligning business requirements and solutions with customer expectations.
• Coach, mentor and provide guidance to other Business Support team members.
• Collaborate with Technical Writers and other stakeholders to confirm desk-level procedures and process/system documents are created/updated.
• Ensure accurate tracking of all hours in reporting system(s) for all work efforts.
• Other duties as assigned.

Skills

Self-directed

Systems-focused

Analytical thinking

Communication skills

Time management

Mentoring

Problem solving

Audit/compliance

Education

Associate’s degree or equivalent work experience

Bachelor’s degree or equivalent work experience

Tools

Excel

Power BI

MS Office Suite

Job description

Wellmark, Inc. is seeking a self-directed, systems-focused Business Analyst to analyze and validate business requirements across multiple areas. You will design, execute, and document test cases, coordinate with stakeholders, and ensure solutions meet regulatory and policy requirements.

The ideal candidate has strong Excel skills and is comfortable adopting Power BI for dashboards and automation. Collaboration and timely delivery are essential in this audit/compliance‑driven role.