Senior Internal Systems Consultant

Highmark Health; Columbus (OH); Presencial; USD 86.000 - 139.000; Jornada completa

Descripción de la vacante

Highmark Inc. is seeking a seasoned Business Analyst to support stakeholders of a specific system application, address inquiries, and drive enhancements. You will analyze work processes, mentor junior resources, and ensure alignment with business rules and testing plans.

The role requires deep system understanding, strong communication, and the ability to translate requirements into actionable solutions, with focus on SOC 2 compliance and project lifecycle leadership.

Formación

• 7 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.).
• 5 years of technical application experience.
• Bachelor's degree preferred in Information Systems, Business Administration or Business Management.
• Lean Six/Sigma experience preferred.
• Project Management Professional (PMP) preferred.
• None

Responsabilidades

• Take a lead role with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Lead full project life cycle by actively taking a lead role on project teams, based upon experience and need.
• Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
• Ensure compliance for required standards (e.g. SOC 2) and all necessary approvals have been obtained throughout the project lifecycle.
• Interface with the business areas, technical staff, and project teams to drive value, return on investments and innovative solutions.
• Take lead role in supporting various aspects of requirements testing (e.g. testing plan, testing scenarios, testing schedule, testing outcomes, user task analysis, documentation, defect management, results analysis) to ensure minimal production defects are realized.
• Create ad-hoc reports pulling data from various sources and/or run system reports. Conduct complex analysis on reports to ensure system performance and/or results.
• Communicate in an exemplary manner with team members, partners and management, including reporting project status, enabling solutions, and providing accurate and concise documentation.
• Provide thought leadership and strategic direction in Product and Technology Solutions.
• Other duties as assigned.

Conocimientos

Leadership

Process Improvement

Analytical Skills

Problem-Solving

Communication Skills

Presentation Delivery

Customer Service

Strategic Thinking

Educación

Bachelor's degree in Information Systems, Business Administration or Business Management

Herramientas

SAS

Descripción del empleo

Highmark Inc. is seeking a seasoned Business Analyst to support stakeholders of a specific system application, address inquiries, and drive enhancements. You will analyze work processes, mentor junior resources, and ensure alignment with business rules and testing plans.

The role requires deep system understanding, strong communication, and the ability to translate requirements into actionable solutions, with focus on SOC 2 compliance and project lifecycle leadership.