Lead Healthcare Business Systems Analyst

Highmark Health; Hartford (CT); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Inc. is seeking a senior business analyst to support stakeholders of a specific system application(s), handle inquiries, and drive enhancements. You will trace requirements to tests, mentor junior staff, and partner with developers to deliver high-quality solutions.

The role requires deep application knowledge, strong analytical abilities, and experience with health insurance processes. Office-based environment with regular cross-site collaboration.

Qualifications

• 7 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.)
• 5 years of technical application experience
• 5 years in the Health Insurance Industry
• 5 years in the Healthcare Industry
• 5 years with Lean Six/Sigma

Responsibilities

• Take a lead role with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions on complex issues.
• Lead full project life cycle by actively taking a lead role on project teams, based upon experience and need.
• Provide required business and/or subject matter expertise for project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
• Ensure compliance for required standards (e.g. SOC 2) and all necessary approvals have been obtained throughout the project lifecycle.
• Interface with business areas, technical staff, and project teams to drive value, return on investments and innovative solutions.
• Take lead role in supporting various aspects of requirements testing to ensure minimal production defects.
• Create ad-hoc reports pulling data from various sources and/or run system reports.
• Communicate in an exemplary manner with team members, partners and management, including reporting project status and documenting solutions.
• Provide thought leadership and strategic direction in Product and Technology Solutions.
• Other duties as assigned.

Skills

Leadership

Process Improvement

Analytical Skills

Problem-Solving

Communication Skills

Presentation Delivery

Customer Service

Strategic Thinking

SAS

Education

Bachelor's Degree in Information Systems, Business Administration or Business Management

Job description

Highmark Inc. is seeking a senior business analyst to support stakeholders of a specific system application(s), handle inquiries, and drive enhancements. You will trace requirements to tests, mentor junior staff, and partner with developers to deliver high-quality solutions.

The role requires deep application knowledge, strong analytical abilities, and experience with health insurance processes. Office-based environment with regular cross-site collaboration.