Internal Service Advisor: Elevate Vehicle Care & CSI

Asbury Automotive Group; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Health insurance

Vision insurance

Dental insurance

401k match

Life Insurance

Parental leave

Tuition assistance

Employee discounts

Volunteer hours

Job summary

Asbury Automotive Group is seeking a Service Advisor in Fort Worth, TX. The role focuses on delivering exceptional guest experiences by coordinating repairs, estimating costs with the Used Car Manager, and communicating timelines to customers and technicians.

The position emphasizes strong customer service, multi-tasking in a fast-paced environment, and adherence to manufacturer guidelines. Prior automotive service advisory experience is a plus; a valid driver's license is required.

Qualifications

• Must have strong customer service and communication skills.
• Able to operate phone and computer systems effectively.
• Previous automotive Service Advisor experience is a plus.

Responsibilities

• Partner with the used car manager to generate and provide a complete and accurate repair estimate.
• Advise on care and value of maintaining vehicles per manufacturer specs.
• Establish and communicate completion times to customers and technicians.
• Answer incoming service calls and schedule service appointments.
• Follow up to encourage return visits and improve CSI.
• Follow manufacturer warranty guidelines and procedures.
• Ensure compliance with laws and company policies and protect information.

Skills

Customer service

Phone skills

Computer skills

Job description

Asbury Automotive Group is seeking a Service Advisor in Fort Worth, TX. The role focuses on delivering exceptional guest experiences by coordinating repairs, estimating costs with the Used Car Manager, and communicating timelines to customers and technicians.

The position emphasizes strong customer service, multi-tasking in a fast-paced environment, and adherence to manufacturer guidelines. Prior automotive service advisory experience is a plus; a valid driver's license is required.