Auto Service Experience Lead

Asbury; Grapevine (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Job summary

Asbury is seeking a customer-focused Service Advisor in Grapevine, TX. You will greet customers, gather vehicle details, and present repair estimates while promoting services aligned with manufacturer specs. You’ll coordinate with technicians on repair timelines and maintain appointments.

Prior automotive advisor experience is preferred; must be at least 18 and have a valid license. Join Asbury for weekly pay, paid holidays, training, and access to stock awards.

Qualifications

• Great customer service, phone and computer skills are required.
• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age and have a valid driver’s license.

Responsibilities

• Greet customers and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on care and maintenance per manufacturer specifications.
• Generate and provide customers with complete and accurate repair estimates.
• Establish and communicate completion time of repairs with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow warranty guidelines and protect CSI at or above company goals.
• Maintain confidentiality of customer, company and manufacturer information.
• Adapt to a fast-paced environment with limited supervision.

Skills

Customer service

Phone skills

Computer skills

Sales experience

Job description

Asbury is seeking a customer-focused Service Advisor in Grapevine, TX. You will greet customers, gather vehicle details, and present repair estimates while promoting services aligned with manufacturer specs. You’ll coordinate with technicians on repair timelines and maintain appointments.

Prior automotive advisor experience is preferred; must be at least 18 and have a valid license. Join Asbury for weekly pay, paid holidays, training, and access to stock awards.