Internal Service Advisor

Crain Buick GMC of Springdale; Bentonville (AR); On-site; USD 52,000 - 68,000; Full time

Job summary

Crain Kia of Bentonville is seeking an experienced Internal Service Advisor to bridge our service team and customers, ensuring a smooth, transparent service experience from check-in to completion. You will greet guests, assess needs, explain options and timelines, coordinate with technicians, document vehicle history, and follow up to ensure satisfaction and repeat business.

A strong customer focus, knowledge of automotive service processes, and proficiency with service software are essential to

Qualifications

• Experience as Internal Service Advisor or Service Advisor in an automotive dealership or service center.
• Strong knowledge of automotive service procedures and terminology.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Greet and assist customers promptly and professionally upon arrival.
• Assess customer vehicle service needs and provide accurate recommendations.
• Communicate service options, pricing, and timelines clearly to customers.
• Coordinate with technicians and service department to ensure timely completion of repairs and maintenance.
• Maintain detailed records of customer interactions, service orders, and vehicle history.
• Follow up with customers regarding service status and post-service satisfaction.
• Work collaboratively with the service team to improve internal processes and customer experience.

Skills

Customer communication

Multitasking

Organizational skills

Automotive service knowledge

Service software

Tools

Service management software

Job description

Address: 2201 SE 28th St., Bentonville, AR, 72712

Job Overview

Crain Kia of Bentonville is seeking a dedicated and knowledgeable Internal Service Advisor to join our team. The ideal candidate will serve as a key liaison between our service department and customers, ensuring a smooth and efficient service experience. This role requires excellent communication skills, a strong understanding of automotive service processes, and the ability to provide exceptional customer service.

Key Responsibilities

• Greet and assist customers promptly and professionally upon arrival.
• Assess customer vehicle service needs and provide accurate recommendations.
• Communicate service options, pricing, and timelines clearly to customers.
• Coordinate with technicians and service department to ensure timely completion of repairs and maintenance.
• Maintain detailed records of customer interactions, service orders, and vehicle history.
• Follow up with customers regarding service status and post-service satisfaction.
• Work collaboratively with the service team to improve internal processes and customer experience.

Required Skills and Qualifications

• Proven experience as an Internal Service Advisor or Service Advisor in an automotive dealership or service center.
• Strong knowledge of automotive service procedures and terminology.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proficient with service management software and basic computer applications.