Experienced Service Advisor

Crain Buick GMC of Springdale; Bentonville (AR); On-site; USD 40,000 - 70,000; Full time

Job summary

Crain Hyundai of Bentonville is seeking a highly motivated Service Advisor to join our team. The ideal candidate will have a strong background in automotive service advising, excellent customer service skills, and the ability to effectively communicate with customers and technicians.

You will greet customers, document issues, explain service options, prepare estimates, coordinate with technicians, and keep customers informed throughout the process.

Qualifications

• Proven experience as a Service Advisor in a dealership or service center.

Responsibilities

• Greet customers promptly and professionally on arrival.

Skills

Customer service

Communication

Multitasking

Detail orientation

Organizational skills

Problem-solving

Tools

Dealership software

Job description

Address: 3000 SE Moberly Ln, Bentonville, AR, 72712

Job Description

Crain Hyundai of Bentonville is seeking a highly motivated and experienced Service Advisor to join our team. The ideal candidate will have a strong background in automotive service advising, excellent customer service skills, and the ability to effectively communicate with both customers and technicians.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customers' concerns and accurately document vehicle issues.
• Provide clear explanations of recommended services and repairs.
• Prepare and present repair estimates and obtain customer approval.
• Coordinate with service technicians to ensure timely and quality repairs.
• Keep customers informed about the status of their vehicles throughout the service process.
• Maintain accurate records of customer interactions and service orders.
• Promote additional services and maintenance to enhance customer satisfaction and dealership revenue.
• Handle customer complaints professionally and work towards effective resolutions.

Qualifications

• Proven experience as a Service Advisor in an automotive dealership or service center.
• Strong knowledge of automotive service processes and terminology.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient with dealership management software and basic computer applications.
• Customer-focused attitude with a commitment to delivering exceptional service.