Internal Customer Success Manager (INS891)

Hire Overseas; Tallahassee (FL); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote setup

Paid Time Off

Holiday observance

Direct collaboration with founders

Job summary

Hire Overseas is seeking an Internal Customer Success Manager to own and nurture existing client relationships for our offshore hiring platform. This is a 100% remote role based anywhere in the United States, with USD compensation paid semi-monthly on the 15th and 30th.

You will coordinate client check-ins, ensure candidate quality, and leverage your experience in customer success or staffing. A Loom video introducing yourself and detailing your experience is required to advance in the process.

Qualifications

• Relevant experience in customer success, account management, staffing or recruiting.
• Clear, real, personal written communication; background in staffing or offshore hiring.
• Familiarity with offshore talent markets in the Philippines, Latin America or Africa.
• Loom video introducing yourself and detailing your customer success or account management experience is required.

Responsibilities

• Run regular check-ins across active accounts and spot problems with a placed contractor before the client.
• Own the quality of every candidate that goes in front of a client.

Job description

We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent.

You will be paid in USD (bi-monthly: every 15th and 30th).

Benefits and Working Conditions

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Work directly with both co-founders of a fast-growing offshore staffing company with a strong referral-driven client base

Client Relationship Management

• Run regular check-ins across every active account and spot problems with a placed contractor before the client does
• Own the quality of every candidate that goes in front of a client

Qualifications

• Relevant experience in customer success, account management, staffing, or recruiting
• Clear, real, personal written communication; Background in staffing, recruiting, or offshore hiring
• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa

A short Loom video (1 to 2 minutes) introducing yourself, describing your customer success or account management experience, and walking through a situation where you caught and resolved a client problem before it escalated is required. Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you take full ownership of client relationships, can tell a strong candidate from one who interviews well, and want to be the person that a growing offshore staffing company's most important clients rely on, this role gives you the access, the ownership, and the direct impact to do your best work.