Internal Customer Success Manager (INS891)

Hire Overseas; Elm (PA); Remote; USD 56,000 - 100,000; Full time

Benefits offered by this job

Paid time off in accordance with政策

Observance of Holidays per company

Job summary

Hire Overseas is seeking an Internal Customer Success Manager to manage existing client relationships for its offshore staffing platform. This role is fully remote and payment is USD bi-monthly.

You will coordinate with the founders, maintain high-touch client service, and ensure contractor quality across active accounts. The ideal candidate has experience in customer success or account management within staffing or recruiting, and understands offshore markets in regions such as the Philippines,

Qualifications

• Relevant experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication; background in staffing, recruiting, or offshore hiring.
• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa.

Responsibilities

• Run regular check-ins across every active account and spot problems with a placed contractor before the client does.
• Own the quality of every candidate that goes in front of a client.
• Client Relationship Management

Skills

Client relationships

Communication skills

Customer success

Staffing experience

Offshore hiring familiarity

Tools

CRM software

Job description

We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. You will be paid in USD (bi-monthly: every 15th and 30th)

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Work directly with both co-founders of a fast-growing offshore staffing company with a strong referral-driven client base
• Client Relationship Management

• Run regular check-ins across every active account and spot problems with a placed contractor before the client does
• Own the quality of every candidate that goes in front of a client
• Relevant experience in customer success, account management, staffing, or recruiting
• Clear, real, personal written communication; Background in staffing, recruiting, or offshore hiring
• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa
• A short Loom video (1 to 2 minutes) introducing yourself, describing your customer success or account management experience, and walking through a situation where you caught and resolved a client problem before it escalated

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you take full ownership of client relationships, can tell a strong candidate from one who interviews well, and want to be the person that a growing offshore staffing company's most important clients rely on, this role gives you the access, the ownership, and the direct impact to do your best work.