Internal Customer Success Manager (INS891)

Hire Overseas; Alton (IL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% remote setup

Paid time off as policy

Holidays observed per guidelines

Direct work with co-founders

Referral-driven client base

Job summary

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships and ensure successful offshore hires. You will manage key accounts, run regular check-ins, and uphold the quality of every candidate presented to clients.

This fully remote role offers USD compensation with bi-monthly payroll and the chance to work directly with the co-founders in a fast-growing offshore staffing platform across the Philippines, Latin America, or Africa.

Qualifications

• Relevant experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication; background in staffing, recruiting, or offshore hiring.
• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa.
• Submit a Loom video introducing yourself, describing your customer success or account management experience, and walking through a situation where you caught and resolved a client problem before it escalated.

Responsibilities

• Manage ongoing client relationships and ensure client satisfaction.
• Run regular check-ins with active accounts and spot problems with a placed contractor.
• Own the quality of every candidate that goes in front of a client.

Skills

Client Relationship Management

Customer Success

Account Management

Staffing

Recruiting

Clear written communication

Offshore talent markets knowledge

Loom video interview

Job description

We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. You will be paid in USD (bi-monthly: every 15th and 30th)

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Work directly with both co-founders of a fast-growing offshore staffing company with a strong referral-driven client base
• Client Relationship Management

• Run regular check-ins across every active account and spot problems with a placed contractor before the client does
• Own the quality of every candidate that goes in front of a client
• Relevant experience in customer success, account management, staffing, or recruiting
• Clear, real, personal written communication; Background in staffing, recruiting, or offshore hiring
• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa
• A short Loom video (1 to 2 minutes) introducing yourself, describing your customer success or account management experience, and walking through a situation where you caught and resolved a client problem before it escalated

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you take full ownership of client relationships, can tell a strong candidate from one who interviews well, and want to be the person that a growing offshore staffing company's most important clients rely on, this role gives you the access, the ownership, and the direct impact to do your best work.