Internal Admissions & Retention Specialist

Aventura at Humility House; Youngstown (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Aventura at Humility House in Youngstown is seeking an Internal Admissions Coordinator to manage internal admissions and support marketing to grow census. You will work with nursing, therapy, social work, and administrative staff to ensure smooth transitions and person-centered care.

This role emphasizes relationship-building with residents and families, accurate documentation, and coordination of tours, open houses, and retention efforts.

Qualifications

• Experience in admissions, marketing, or case management in healthcare settings preferred.
• Strong communication and interpersonal skills with a customer service mindset.
• Proficient in Microsoft Office, EHR systems, and admission documentation.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Familiarity with Medicare/Medicaid eligibility and long-term care services.

Responsibilities

• Coordinate all intra-facility admissions and transfers (e.g., short-term rehab to long-term care).
• Collaborate with nursing, therapy, social work, and administrative staff to ensure smooth transitions.
• Review clinical documentation and resident needs to determine appropriate placement.
• Complete and ensure admission paperwork is processed timely and accurately.
• Serve as the point of contact for families during internal transfers; address questions.
• Maintain tracking logs and census data related to internal admissions and transfers.
• Promote facility services to residents, families, and staff to support retention.
• Coordinate tours, welcome packets, and orientation materials for new residents.
• Identify at-risk residents and work with the team to improve satisfaction and avoid discharges.
• Develop relationships with residents, families, and staff to enhance the facility’s reputation.
• Assist with internal events, open houses, and family engagement activities.

Skills

Strong communication

Interpersonal skills

Customer service

Multitasking

Tools

Microsoft Office

EHR systems

Job description

Aventura at Humility House in Youngstown is seeking an Internal Admissions Coordinator to manage internal admissions and support marketing to grow census. You will work with nursing, therapy, social work, and administrative staff to ensure smooth transitions and person-centered care.

This role emphasizes relationship-building with residents and families, accurate documentation, and coordination of tours, open houses, and retention efforts.